Design Director

Summary

Join LawnStarter as a Design Director and lead the path to a 5-star customer experience. This high-autonomy role allows you to set the vision and processes for user research, branding, and product design. You will manage a small team of four, balancing strategic decision-making, people management, and operational tasks. This high-leverage position offers exposure to the leadership team and the responsibility of driving results. The role focuses on improving customer experience by solving challenges related to design as a value driver, understanding customers and pros, and developing a multi-brand strategy. A competitive salary and comprehensive benefits package are offered.

Requirements

• You have 7+ years of experience in design at technology companies and at least a few years of leadership experience
• You are ready to lead and develop exceptional people, helping them be their best selves
• You create an environment where people are excited about achieving more each day, with intellectual honesty and trust across the team
• You take pride in understanding problems deeply and asking the right questions
• You can absorb a variety of topics with extreme ease, having a structured and logical approach to developing your understanding of the business and its challenges
• You set extremely high standards for yourself and others around you
• When you say something is getting done, the team can trust you
• You don’t tolerate mediocrity, but you also dedicate your time to helping others evolve and learn so that the team can operate at a higher level
• You understand that often true differentiation only comes from executing well on very hard things, so you don’t shy away from challenges
• You care deeply about understanding the user you are designing for and use a mix of user research techniques to gather that understanding
• You are not afraid of talking to users, launching surveys, or looking at behavioural data
• You understand that in spite of the careful approach you take to understanding problems and identifying opportunities, you actively try not to be perfectionist or get yourself tied up in knots
• You have a bias for action in order to make progress
• You enjoy being scrappy and constraints enthrall you

Responsibilities

• Lead the path to a 5-star customer experience
• Set the vision and processes related to our user research, branding, product design
• Manage a small team of four, balancing strategic decision-making, people management, and operational tasks
• Drive results
• Improve our customer experience, collaborating to ensure we are providing great solutions to the right problems
• Prioritize and solve challenges related to design as a value driver, understanding customers and pros, and developing a multi-brand strategy

Preferred Qualifications

Bonus if you have a diverse design experience w/ product and service design, and user research

Benefits

• Salary Range: 160K-200K USD annually
• Healthcare benefits: Medical, dental, and vision
• Skin in the game: We believe great leaders should share in the success they help create. As a Design Director, you'll have meaningful equity in the company, giving you real upside as we scale
• Fully remote position: Work remotely from anywhere you want
• Unlimited PTO: We focus on results. Take the time you need to recharge or enjoy life, work hard when you are back