Redis is hiring a
Desktop Administrator

Summary

Join Redis as a Desktop Administrator and contribute to building solutions and processes that streamline technology delivery. This hybrid role combines work-from-home and onsite support in San Francisco, CA, and San Jose, CA offices.

Requirements

• 3+ years experience managing Apple devices in an enterprise environment
• 3+ years experience managing Microsoft Windows devices
• 2+ years experience administering Google Workspace/G Suite
• 2+ years experience administering collaboration tools, such as Slack and Zoom
• Understanding of endpoint security solutions such as Crowdstrike Falcon
• Hands on experience administering Zoom Rooms and AV systems
• Knowledge of core network hardware and concepts (switches, routers, wireless, TCP/IP, DNS, DHCP)
• Ability to troubleshoot, diagnose, and resolve end-user issues in a timely manner
• Outgoing and collaborative personality

Responsibilities

• Support a growing end-user environment of 900+ laptops (75% Apple macOS, 20% Microsoft Windows, and 5% Linux)
• Provide onsite (San Francisco, CA and San Jose, CA) and remote tier 1/2 system support for corporate users
• Assist EU/UK, Israel, and APAC users as needed
• Conduct routine patching and security assessments to ensure a secure computing environment
• Manage maintenance and recurring tasks such as fulfilling audit requests, account reviews, and help desk metrics
• Perform maintenance of onsite hardware and systems such as printers and AV equipment in local Redis offices
• Update processes and procedures to ensure compliance with audit and customer requirements

Preferred Qualifications

• Worked with popular cloud platforms such as Atlassian Jira/Confluence, Microsoft Office 365, Okta
• Knowledge of mobile device management (MDM) platforms such as Kandji and Microsoft Intune
• Able to travel within the United States as needed
• Interest in geeky side projects

Benefits

• Competitive salaries and equity grants
• Unlimited time off to promote a healthy work-life balance
• H/D/V coverage along with 401K, FSA, and commuter benefits
• Frequent team celebrations and recreation events
• Home internet & phone stipend
• Learning and development opportunities