Desktop Engineer

Summary

Join our team as a Desktop Engineer and be responsible for providing desktop support services, performing imaging/re-imaging, asset inventory tasks, and technical escalation to vendors. You will work with Windows 10 and Microsoft Outlook Client, and have experience in remote support and IT helpdesk/call centre support.

Requirements

• 1 year or more of Windows 10 and Microsoft Outlook Client
• 1 year experience providing desktop remote support
• Clear Spoken & Written English
• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
• Demonstrate knowledge in the support of workstations, and related components
• Have knowledge in the following applications: Microsoft Outlook Client, MS-Office O365
• Have knowledge with desktop operating systems, including Microsoft Windows 10
• Good verbal and written communication skills
• Good coordination skills
• Ability to prioritize effectively and work with a sense of urgency
• Effectively communicates with teammates and managers

Responsibilities

• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations
• Perform imaging/re-imaging
• Asset inventory tasks
• Provide technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)