Magnet Forensics is hiring a
Desktop Support Co-op

Summary

Join our team at Magnet Forensics as a Desktop Support Co-op and contribute to providing day-to-day support to employees, ensuring they are equipped to perform their roles. As a hands-on, internal customer-focused role, you will install, manage, and troubleshoot desktops, analyze logs, and document procedures.

Requirements

• Currently enrolled in a Computer Science program
• Experience working in a customer facing environment
• Demonstrated ability in dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
• General understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.)
• Keen sense of teamwork, personal integrity, responsibility, and accountability
• Highly organized in time management and documentation
• Strong self-starter attitude with excellent problem-solving skills
• Understanding of general asset management practices (procurement, assignment, and disposal) and the use of database to track information

Responsibilities

• Installing, supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems
• Working technical issues, and responsibility for related follow-up and providing timely updates on issues using the ticketing system
• Documenting internal procedures and knowledgebase articles for end-users
• Performing updates, audit and configuration changes of systems and software as well as documenting the configuration of the system
• System monitoring/configuration, verifying the integrity and availability of all hardware
• Reviewing system and application logs, and verifying scheduled jobs
• Providing support outside normal hours of work
• Other duties as required