IT Operations Co-Op

Summary

Join our team as an IT Operations Intern and play a key role in providing exceptional customer service experience by upholding established service standards. As the first point of contact for daily operational tasks, you will assist with identifying root causes, resolve, and monitor all technology support requests in a timely, effective, and personable manner.

Requirements

• Currently enrolled in a BS/BA program
• Ability to deliver business-quality written and verbal communications and interact professionally with people at all levels of the organization
• Self-motivated, multi-tasking, ability to prioritize and perform a variety of concurrent tasks with limited direction

Responsibilities

• Answer all service requests in a timely manner, set customer expectations around resolution times, and follow-up to ensure overall customer satisfaction
• Provide a consistently high-quality customer service experience by upholding established service standards
• Assist in the deployment, maintenance, support, upgrade, and tracking of new and existing client technology assets, including desktops, laptops, phones, mobile devices, printers, and other peripherals
• Perform tasks associated with adds/moves/changes and the relocation of all IT related assets during office/workspace moves
• This position may provide first point of contact for customer-facing support on the following: desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, and telephony