Destination Expert & City Host

Summary

Join JayWay, a global travel company celebrating its 20th anniversary, as a Destination Expert & City Host in Warsaw, Poland. Craft unforgettable travel experiences for clients, combining expert trip planning with personalized concierge support. You will manage service bookings, provide on-the-ground support, and collaborate with local vendors. This role requires fluency in English and Polish, at least two years of experience in tourism or hospitality, and in-depth local knowledge. The position offers remote work flexibility within a collaborative, international team, along with performance bonuses, company-funded remote office setup, and participation in annual company gatherings in Europe.

Requirements

• Location — You are permanently based in Warsaw (Poland), with on-the-ground knowledge and access to local insights
• Language Skills — You are fluent in English and Polish, both written and spoken, to communicate confidently with travelers and partners
• Relevant Experience — You have at least 2 years of hands-on experience in tourism, travel planning, or hospitality, with a solid track record of delivering high-quality service
• Local Knowledge — You possess an in-depth understanding of Poland’s culture, cuisine, geography, and hidden gems, allowing you to craft authentic, personalized travel experiences
• Core Skills — You are skilled in customer service, time management, problem-solving, and effective communication, ensuring smooth and seamless journeys for clients
• Personal Qualities — You are friendly, reliable, detail-oriented, and passionate about travel, always striving to create unforgettable guest experiences
• Flexibility — You are available during the day to support travelers and can adapt quickly to unexpected changes or challenges
• Tech Comfort — You are comfortable using cloud-based tools and apps such as Google Workspace, Monday.com, and WhatsApp to stay organized and responsive

Responsibilities

• Communicate with guests prior to their arrival to fine-tune itineraries, set clear expectations, and ensure they feel fully prepared for their journey
• Manage service bookings, including accommodations, private guides, transfers, and tours, ensuring every detail is confirmed and aligned with guest preferences
• Provide concierge-style, on-the-ground support throughout each guest’s trip (via phone and WhatsApp), delivering prompt assistance and solutions when needed
• Welcome guests personally upon arrival
• Collaborate with local vendors and partners to maintain quality standards, confirm availability, and ensure seamless service delivery
• Offer curated, thoughtful recommendations for restaurants, activities, and cultural experiences tailored to each guest’s interests and travel style
• Stay well-informed about local events, travel trends, and safety updates in Poland to provide the most current advice and insights
• Collect guest feedback and use it to continuously refine and enhance the quality of services and guest experiences
• Contribute to creative projects in the off-season, such as writing or researching local content for blog posts and travel updates

Benefits

• Competitive pay and performance bonuses that reward your hard work and success
• Company-funded remote office setup, including a laptop, phone, and ergonomic equipment, to help you work comfortably from anywhere
• Access to top-tier training, mentorship, and certifications to support your professional growth
• In-person training in Europe with our experienced senior team, helping you build expertise and connections
• Participation in our annual all-company gatherings in Europe, where the global team comes together to connect and celebrate
• Dedicated wellness support, because your well-being matters to us