Relocation Consultant

Summary

Join Relocity as a Part-Time Personal Host (Relocation Consultant) and guide clients through every stage of their relocation process. This role is primarily remote (60-70%), with the remaining time dedicated to in-person client support. You will develop strong relationships with relocating employees, provide expert guidance on the city, conduct housing research, offer school support, and assist with essential services. Success requires deep local expertise, exceptional interpersonal skills, and strong project management abilities. You will manage multiple relocations, handle administrative tasks, and maintain excellent communication with clients. The position requires a minimum of 20 hours per week and flexibility to work weekends.

Requirements

• Must have the legal right to work in London
• Must have at least 5 years of residency in London , with extensive knowledge of the local rental market, education system, and local registration processes
• Must own a reliable 4-door vehicle and a valid driver’s license to conduct in-person client services, including area tours and rental searches
• Able to commit to a minimum of 20 hours per week
• Must be flexible and available to work weekends
• Friendly, outgoing personality, strong customer service orientation, and problem-solving abilities
• Must be self-motivated, with the ability to work independently and manage time effectively
• Must have a laptop, smartphone, and reliable internet connection
• Ability to read and interpret documents such as contracts, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of an organization

Responsibilities

• Develop strong relationships with relocating employees by understanding their unique needs, preferences, and concerns throughout the relocation process
• Provide expert guidance on the city’s neighborhoods, transportation options, and local culture to help employees make informed decisions
• Conduct in-depth housing research , including rental market trends, school ratings, commute times, and neighborhood suitability based on client preferences
• Offer school support as needed by presenting both public and private options based on the destination, and assist with school viewings and the admission process whenever possible
• Assist with essential services such as conversion of driver’s license, banking setup, and other logistical requirements to ensure a smooth transition
• Support and guide relocating employees through the process of complying with local regulations in the host country, including but not limited to townhall registration, obtaining social ID numbers, and registering for tax purposes
• Curate personalized recommendations for social, cultural, and lifestyle activities, including restaurants, networking events, fitness centers, and family-friendly venues
• Gather and deliver customized information by conducting research, leveraging local expertise, and utilizing Relocity’s proprietary software and GSuite products to create tailored client reports
• Coordinate and lead area tours , either in person or virtually, providing firsthand insights into neighborhoods, housing options, and key amenities
• Facilitate ongoing communication with relocating employees via phone, email, video calls, or in-person meetings to address questions and provide timely updates
• Serve as the primary point of contact throughout the entire relocation journey, liaising between clients, partners, and vendors to ensure a seamless experience
• Efficiently manage multiple relocations at various stages , maintaining organization, attention to detail, and proactive follow-ups
• Handle administrative responsibilities , including updating client records, documenting key interactions, and ensuring all necessary tasks are completed in a timely manner

Preferred Qualifications

• Prior personal relocation or moving assistance experience is preferred, but not required
• Bachelor or Associate’s degree (or equivalent) preferred
• Extensive experience with technology tools such as Microsoft Office, Google GSuite, and CRM systems