Developer

Summary

Join PostHog, a fully remote, globally distributed company, and help us increase the number of successful products worldwide! As a member of the Content & Docs team, you will bridge the gap between PostHog's power and user knowledge, creating documentation and educational content for product engineers and technical founders. You'll work autonomously, identifying user pain points, gathering context from various teams, and producing high-impact content, including code samples and best practices. Experience in software development and technical writing is essential. We offer generous compensation, unlimited time off, comprehensive health insurance (US and UK only), retirement contributions, parental leave, training budget, and various other perks.

Requirements

• Experience writing docs and learning content for developers, preferably at a dev tool company
• Software development experience, though not necessarily in a formal role
• An opinionated take on what makes great docs and educational content

Responsibilities

• Figure out our users’ pain points by talking to them directly
• Gather context from product and customer success teams
• Write code (e.g. code samples, test apps) and sharing development best practices
• Producing written content that educates users and help them succeed
• Seeking out the most critical paths where great content have an outsized impact
• Improving our existing documentation, so our users have a great experience
• Ensuring AI agents have the context they need to provide accurate answers
• Bridge the gap between the power of PostHog and the knowledge users need to harness that power to it fullest. This means being as comfortable writing about conceptual frameworks, and best practices, as you are explaining how to configure posthog-js correctly
• Speak to our audience of product engineers and technical founders
• Figure out problems independently
• Anticipate where less technical users need additional support
• Keeping our technical documentation up-to-date, but also higher-level guides covering common concepts and problems, like feature flag best practices and what analytics events you should track

Preferred Qualifications

• Experience working with customer success teams to understand customer problems
• Comfortable producing your own video tutorials and support material

Benefits

• Generous, transparent compensation and employee-friendly equity in PostHog
• Unlimited time off with a 25-day minimum (in 2021 the team on average took 32 days off)
• Private medical insurance, including dental and vision (US and UK only)
• Pension/ 401k contributions (4% matching)
• Generous parental, bereavement and child loss leave
• Training budget and free books
• $200/month budget towards co-working or café working and $300/month for team socials
• Spill mental health chat
• $100/month budget to provide support to open-source projects
• We'll be your first investor
• Regular team off-sites (we went to Iceland in March) with carbon offsetting for work travel with Project Wren