Developer Productivity Engineer

Summary

Join Nx as a Developer Productivity Engineer (DPE) and help engineering teams accelerate their delivery. You will guide customers through Nx adoption, Nx Cloud setup, best practice establishment, and CI/CD optimization. Responsibilities include supporting the sales cycle, leading Nx Cloud trials, and improving customer CI times. You will build strong customer relationships, lead onboarding, and create annual plans to ensure customer success. Key outcomes focus on account retention, expansion, and customer satisfaction. The role involves frequent interaction with customers and internal teams, including sales and account management. Occasional travel may be required.

Responsibilities

• Support the sales cycle including participating in introductory calls with prospective customers
• Lead trials of Nx Cloud improving customers CI times while helping our sales team build a business case
• Attend introductory sales calls and answer technical questions
• Give product demos/workshops
• Lead trials of Nx Cloud
• Identify customer goals and success metrics
• Capture before and after metrics
• Communicate with engineers and senior management
• Support during the procurement process
• Build strong relationships with customers while helping them take full advantage of Nx and Nx Cloud, ultimately improving their DX and CI times
• Lead the product onboarding phase, setting up Nx Cloud and completing workspace and CI/CD reviews
• You’ll create annual plans for customers and check-in with them monthly helping them make progress and remove obstacles
• Lead new customer onboarding efforts
• Build strong relationships with customer stakeholders
• Provide training as needed
• Create annual plans with and for our customers
• Lead customer check-ins
• Lead annual reviews
• Identify opportunities for account expansion
• Work closely with Nx account managers on renewal and expansion efforts
• Lead demos/workshops with new teams
• *Occasional travel to visit customers and to attend industry events