DevOps Architect

Summary

Join Gearset as a DevOps Architect and become a core part of our customer success-driven culture. Partner with strategic customers, guiding them in adopting DevOps practices to maximize their Salesforce investment. This hands-on, technical role involves providing expert guidance, collaborating with cross-functional teams, and shaping our product's future based on direct user feedback. You will own and deliver measurable outcomes for strategic customers, tackling complex challenges, and ensuring successful Salesforce DevOps implementation. This role offers the chance to drive customer success and contribute to Gearset's continued growth.

Requirements

• Practical knowledge of Continuous Integration, Continuous Delivery (CI/CD) architecture, tools and workflows
• Expertise in either DevOps practices (e.g., CI/CD, infrastructure as code, version control workflows) or Salesforce development and deployment methodologies
• A technical predisposition with a desire to learn, and the ability to convey complex technical topics with simplicity
• The ability to build effective long-term relationships with customers, supporting them throughout their life cycle with Gearset
• Experience working with large or complex technical teams and developing outcome-oriented implementation plans to meet customer’s goals
• A proven ability to influence customer behaviour, drive action, and help organisations adopt new practices to achieve meaningful outcomes
• Excellent written and verbal communication skills, and a keen eye for detail

Responsibilities

• Own and deliver measurable outcomes for Gearset’s strategic customers by driving adoption, solving technical challenges, and ensuring successful implementation of Salesforce DevOps practices
• Be a technical champion for Gearset’s strategic customers, tackling the most complex challenges in Salesforce DevOps and drawing on your deep knowledge of the platform to provide thought leadership and technical excellence which results in effective adoption of our product
• Work closely with customers, owning the technical relationship as you transition them from implementation to ongoing platform usage
• Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of Salesforce DevOps and Gearset
• Lead discussions with new and long-term customers, addressing technical challenges, exploring aspirations, and providing guidance on how to achieve their goals using the platform
• Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction
• Work closely with our product team to suggest features and quality-of-life improvements, drawing on customer feedback and insights gained from direct collaboration with users

Preferred Qualifications

• Experience working in a B2B SaaS company
• Experience with working with GSI’s/SI’s
• A practical knowledge of the Salesforce platform, either as an advanced admin, developer or architect

Benefits

• Salary up to $175k, depending on experience
• This is a remote Illinois based full time opportunity, working Monday to Friday
• Opportunity to join our Long Term Incentive scheme
• You’ll work with an amazing team of friendly, approachable, and knowledgeable people
• 25 days vacation allowance plus public holidays
• Dental, vision and healthcare plans (100% for you, 50% for your dependants)
• 401k matching (up to 4%)
• Access to additional health and wellness resources via our Employee Assistance Program and MarketPlace - Perks at Work
• Save money on your commute to work with our Commute Benefits Program
• Life insurance