DevOps/Site Reliability Engineer

Summary

Join Token Metrics as a results-oriented IT administrator to manage our company's IT infrastructure. You will be responsible for upgrading and installing hardware and software, troubleshooting IT issues, and maintaining our networks and servers. The ideal candidate possesses extensive experience in administration, including cloud infrastructure (AWS primarily), process automation, and site reliability. You will be optimizing the performance of our IT infrastructure and supervising and mentoring IT department employees. A bachelor's degree in a relevant field and at least two years of experience in a similar role are required. Professional qualifications such as Microsoft, Oracle, or Cisco certifications are also needed.

Requirements

• Have a Bachelor's degree in Computer Science, Information Technology, Information Systems, or similar
• Have an applicable professional qualification, such as Microsoft, Oracle, or Cisco certification
• Have at least two years' experience in a similar role
• Have extensive experience with IT systems, networks, and related technologies
• Have solid knowledge of best practices in IT administration and system security
• Have exceptional leadership, organizational, and time management skills
• Have strong analytical and problem-solving skills
• Have excellent interpersonal and communication skills

Responsibilities

• Act as a cloud system admin (AWS and Google Cloud, and knowledge of multi-cloud infrastructure)
• Monitor and maintain networks and servers
• Create and automate alerting and monitoring system logs
• Build tools to mitigate weaknesses in incident management or software delivery
• Troubleshoot Support Escalation requests
• Upgrade, install and configure new hardware and software to meet company objectives
• Implement security protocols and procedures to prevent potential threats
• Create user accounts and perform access control
• Perform diagnostic tests and debugging procedures to optimize computer systems
• Document processes, as well as backing up and archiving data
• Develop data retrieval and recovery procedures
• Design and implement efficient end-user feedback and error reporting systems
• Supervise and mentor IT department employees, as well as providing IT support
• Keep up to date with advancements and best practices in IT administration