Dialer Enterprise Client Success Manager

Summary

Join Doximity, a leader in the healthcare industry, as a Dialer Enterprise Client Success Manager. You will guide healthcare IT teams and end-users through the successful launch and adoption of our Dialer Enterprise tool, ensuring client satisfaction and driving agreement renewals. This role requires strong communication, technical implementation experience, and a client-focused approach. You will collaborate with internal teams, manage project timelines, and provide training and support. Doximity offers a competitive compensation package including benefits such as medical, dental, vision, 401k matching, and generous time off. We encourage applications even if you don't meet all requirements; Doximity values diverse experiences and a unique perspective.

Requirements

• 2+ years of client-facing experience
• Strong communication, customer service, and presentation skills
• Excellent attention to detail and analytical thinking
• Quick learner with problem-solving skills and the ability to work independently
• Comfortable in a fast-paced, evolving environment
• Process improvement mindset
• Experience managing technical implementations, such as SSO integration

Responsibilities

• Lead clients through a successful implementation, from onboarding to product configuration and support
• Collaborate cross-functionally to align client needs with internal workflows, ensuring a smooth launch
• Conduct kickoff meetings and implementation calls, with a focus on scaled account management for a high-volume client base post-onboarding
• Develop and maintain project timelines for both clients and internal teams
• Provide training, user documentation, and educational resources in partnership with Marketing
• Serve as the internal client advocate, ensuring deadlines and requirements are met
• Build strong relationships with key stakeholders to drive product adoption
• Track engagement metrics and demonstrate ROI to clients through strategic positioning
• Coordinate with Support, Product, and Marketing teams to address client needs and resolve issues proactively
• Partner with Relationship Management to facilitate seamless contract renewals

Benefits

• Medical, dental, vision offerings for you and your family
• 401k with matching program
• Employee stock purchase plan
• Family planning support, Childcare FSA, and parental leave
• Life, AD&D, and Disability
• Generous time off, holidays and paid company trips
• Wellness benefits…plus many more!