Globant Commerce Studio is hiring a
Digital Delivery Consultant

Summary

Join our team as a Solution Consultant at Globant Commerce Studio, where you'll play a critical role in the deal cycle for Commerce opportunities. As a mix of Business, Commercial & Technology expertise, you'll consult with clients to understand their business challenges and guide them to possible solutions.

Requirements

• Project Management, Sales, or Technical qualifications are advantageous
• Salesforce Commerce Cloud & Adobe Commerce Cloud accreditations will be looked on favourably
• Highly organised
• Business Strategy
• Commerce Strategy
• High Level understanding of the commerce platforms available in the market
• Good understanding of commerce ecosystem
• High level understanding of software development and its different components
• High level understanding  of solution architecture
• Emotional intelligence
• Strong written and verbal communication skills
• Effective time management skills
• Strong interpersonal skills
• Ability to collaborate with all departments and functions across the organisation
• Strong negotiation and persuasion skills
• Strong active listening skills
• Strong problem-solving skills
• Quick learner and ability to absorb information

Responsibilities

• Coordinate briefing with the Sales lead to understand the deal opportunity
• Allocate the appropriate resource required to work on the deal
• Review and manage the Jira Solution Consulting board to effectively manage workload
• Create Solution Consulting plan with all of steps required to move to a decision
• Creation of Solution Consulting Strategy as a response back to the customer
• RFP documentation review and management
• Lead, direct and coordinate the team to deliver all the relevant deliverables for the deal
• Lead, direct and coordinate the team to shape solution options
• Review and interrogate estimates and project plans created by the team
• Creation of project plans* (If the person has a project management background)
• Create a team profile in relation to the estimates and project plan
• Devise commercial options to present to the customer with relevant internal approvals
• Shape the narrative and story to play back to the customer
• Create the presentation/proposal to share with the customer
• Work with the Sales team to understand any feedback from the proposal and ideate on ways to ensure the deal is closed
• Responsible for writing the solution contained in the SOW document, working closely with the Sales Director who is ultimately accountable
• Responsible for detailing out the solution as part of the Sales to Delivery handover
• Partake in retrospectives and ensure learnings and documented and will inform future deals
• Interact with the customer and undertake research to understand the customer pain points and challenges
• Input information into the central repository so anyone who touches the account understands the background
• Challenge the customer regarding what they are looking to achieve and design/implement (where appropriate)
• Keep up to date with the commerce landscape and key technologies including but not limited to Adobe, Salesforce, Commerce Tools, SAP Hybris, Shopify, VTEX
• Evaluate which technologies may be most appropriate to present/share with the customer
• Keep on top of industry trends and topics
• Provide thought leadership for customer and prospect presentations
• Provide Commerce Strategy that demonstrates experience improvements, business growth and technology innovation
• Lead, direct and mentor a team of Solution Consultants
• Provide constructive feedback for team and individual growth
• Review and approve proposals before they are presented or sent to prospects / customers
• Create and continually evolve tools and processes for the team

Benefits

• Remote Work Opportunities with ultra-flexible working culture
• Semi-Annual Performance Review, 360 Feedback,  and Individual Growth Roadmap
• Multiple learning opportunities and Professional Certification Programs
• Working as a part of a Global team in a Multicultural Environment
• Unlimited Paid Annual Leave (after first 12 months of employment)
• Gifted Birthday Leave
• Rewarding Compensation Package