Digital Experience Solution Architect - AI & Agentforce

Summary

Join NeuraFlash, a leader in AI and Salesforce innovation, and help shape the future of AI-powered transformation. As a Salesforce platform expert, you will provide industry best practices, drive requirement gathering, and build client strategies and roadmaps. You will leverage Salesforce technologies like Experience Cloud, Service Cloud, and Knowledge to translate business requirements into well-architected solutions. The role involves coaching junior team members and staying updated on new Salesforce capabilities. NeuraFlash offers a flexible work environment with remote and in-person options, travel opportunities, and a collaborative culture.

Requirements

• Significant business process, technical consulting, or enterprise architecture experience
• 3+ years of CRM industry experience (Salesforce platform preferred)
• Proven ability to design and optimize business processes and integrate processes across disparate systems
• Understanding of basic UX principles
• Willing and able learner of new technologies
• Extremely strong written and oral communication

Responsibilities

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the Salesforce platform expert
• Work with the client to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
• Leverage Salesforce technology such as Experience Cloud, Service Cloud, and Knowledge
• Provide input on detailed design specifications, infrastructure, and project plans
• Translate business requirements into well-architected solutions
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities

Preferred Qualifications

• Expertise providing solution architecture on Salesforce Experience Cloud
• Salesforce certifications in Service Cloud and Experience Cloud
• Familiarity with charting tools (e.g., Lucidchart)
• Experience working alongside designers utilizing artifacts such as sitemaps, detailed mockups, and prototypes
• Involvement in design or development of custom web components

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done