Digital Sales Specialist

Summary

Join 1-800 Contacts as a remote customer service agent and provide exceptional support to customers via live chat. This full-time position offers a competitive hourly rate plus bonus potential, working remotely from approved states. You will consult customers on contact lens purchases, resolve issues, and maintain high performance metrics. The role requires customer service experience, strong typing skills, and reliable internet access. Enjoy a supportive work environment with opportunities for growth and various benefits, including medical, dental, vision, 401(k) matching, and discounts on vision care.

Requirements

• High school diploma or equivalent experience
• 2-3 years minimum customer service experience
• Great typing skills (at least 40 words per minute) and technical proficiency
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• Positive, driven and solution-oriented mentality
• Ability to show up to work on time and work your scheduled shift
• Required weekend shift

Responsibilities

• Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform
• Consult customers on enhancing the value of their contact lens purchase
• Proactively communicate and engage with your manager and team members to be successful in a virtual work environment , including but not limited to; one-on-one meetings, team meetings, and team chats
• Provide top notch customer service in a fast-paced, dynamic environment
• Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment
• Maintain high performance metrics including revenue per call, quality, availability, and dependability
• Live our company values : Big Hearted, Unconventional, Tenacious, Better Together

Benefits

• Monthly performance bonuses for those who qualify
• Ownership of your development with support from leaders dedicated to fostering growth
• Bi-annual performance reviews
• A safe, respectful, and inclusive work environment
• Amazing medical, dental, and vision coverage
• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses, glasses lenses and glasses frames
• Tuition reimbursement for eligible courses
• Approved remote working locations (permanent residence): North Carolina, Texas and Utah