Coupa Software is hiring a
Director, Billing & Collections

Summary

Join Coupa as a Billing & Collections Manager to supervise teams, manage accounts receivable activities, ensure billing accuracy, drive continuous improvement, prepare forecasts, develop metrics, coordinate customer service, assess collection issues, implement best practices, and work closely with the Finance team. Requires a Bachelor’s degree in Accounting, Business Administration, or related fields, 8-10 years’ experience in billing and collections, accounting knowledge, strong management skills, NetSuite experience, strong analytical skills, high organizational skills, people management skills, excellent communication skills, advanced computer skills, and a solid understanding of Coupa's core values.

Requirements

• Bachelor’s degree in Accounting, Business Administration, or related fields
• 8-10 years’ experience in billing and collections
• Accounting knowledge in billing and collections areas
• Strong management and decision-making skills
• Experience with NetSuite required
• Strong analytical and problem-solving skills
• Highly organized and strong attention to detail
• Experience in evaluating processes and using data to make process design changes and improvements
• Strong people management skills with proven ability to develop team members and lead by example
• Strong interpersonal and communication skills, including excellent written, oral, and presentation skills, and ability to work well under pressure and interact at all levels
• Advanced computer skills especially in Microsoft Excel

Responsibilities

• Directly supervise the billing & collections teams
• Support the team and drive the team’s growth and scale
• Manage accounts receivable activities to ensure billing accuracy and reduce DSO, past due balance, and unapplied payments & CMs
• Ensure the accuracy of payments application and monitor and manage any unapplied payments
• Monitor accounts receivable aging and prepare, analyze, and communicate related reports with measurable metrics
• Drive continuous improvement in system usage/capabilities and processes for billing and collections, with a special focus on increasing automation
• Prepare monthly/quarterly collection forecasts and closely monitor and perform against collection targets
• Develop metrics to track billing and collection teams’ performance
• Develop a set of enhanced reports for actuals and forecasts to support management in planning
• Direct and coordinate customer service activities, including customer inquiries and communications through calls and emails
• Analyze and assess collection issues and determines course of action for resolution
• Implement best practices and develop, execute, and enforce AR policies and procedures
• Work closely with other members of the Finance team on monthly reconciliation and review data for irregularities and errors on a regular basis
• Assist with external financial audits and other due diligence and accounting requests