Remote Director Customer Success

Summary

Join a team that turns customers into tech-savvy superheroes by helping them achieve success with our platform. As Director-Customer Success, you'll be a trusted advisor to clients, manage teams, and deliver work according to deadlines and budget.

Requirements

• Experience in technical account management, customer success, or client services/management consulting in the technology and healthcare sector (for a portfolio of 3-5 customers)
• Analytical mindset and demonstrated capability to have worked on analytical or digital transformation projects
• Computer Science or Engineering (any discipline) background
• Experience in either Value-Based Care, Population Health, Health System Operations, Payer or Life Sciences markets
• Executive presence and the ability to engage with senior-level clients with excellent written, verbal communication skills
• Experience in business requirement gathering and expectation management during projects to ensure customer satisfaction
• Experience in leading delivery/engineering teams in a technology company is a strong plus
• Worked with offshore/India teams extensively
• Extraordinary ability to take on open-ended problems in unstructured environments, dive into details and deliver outcomes

Responsibilities

• Understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems and business objectives
• Manage the overall delivery of the project (charters, kickoffs, requirement gathering, delivery, QBRs) as well as the team including the engineering/product manager and delivery pod (DAs, FDEs, QA engineers, developers, and designers)
• Manage the overall budget and adherence to schedule
• Identify relevant datasets through deep engagement with customer problems and workflows, and work with forward-deployed engineers to integrate the data into a stable and extensible pipeline as well as customer and product engineering teams to build bespoke workflows for new user groups
• Present the results of our work and proposals for future work to audiences across all layers of our customers organization

Benefits

• Generous PTO Benefits: Enjoy PTO benefit accrual of 22 days per year
• Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition
• Rewards & Recognition: Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance
• Insurance Benefits: We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance. Legal aid and pet insurance options are available at a discounted rate