Director, Fraud and Merchant Risk Strategy

Summary

Join Toast's Fraud and Merchant Risk Team as the Director of Fraud and Merchant Risk Strategy, leading a newly formed strategy function. You will build and iterate on a risk strategy across all Toast products, communicate this strategy to the organization, and develop a standardized risk assessment framework. Collaborate with product teams to mitigate risks while prioritizing customer experience. Report on key performance indicators and highlight key risks to leadership. This role requires 7-10 years of experience in risk or fraud-focused roles, with FinTech experience being mandatory. The ideal candidate possesses strong problem-solving skills, cross-functional collaboration abilities, and experience managing teams. A competitive salary range is offered, along with additional cash compensation, equity, and benefits.

Requirements

• 7-10 years of experience in risk- or fraud-focused roles, FinTech experience required
• Comfortable with collaborating cross-functionally and reporting out to senior leadership audiences
• Ability to identify and quantify risks, and balance the approach with customer experience
• Previous experience managing teams and/or people and proven ability to build and manage an effective team
• Excellent and creative problem solving skills and the ability to drive outcomes

Responsibilities

• Build and iterate on a strategy and vision for the Fraud and Merchant Risk organization to address risk concerns across all Toast products
• Communicate strategy and goals to broader organization, including FinTech leadership team
• Develop and document a standardized framework and approach to assessing risk across emerging and existing products
• Develop relationships with Product teams and show up as a consistent voice of risk mitigation while keeping customer experience at the forefront of solutioning
• Report out to management and leadership on progress across developing areas
• Identify, monitor, and report on key performance indicators
• Highlight key risks to leadership and develop processes for gaining alignment or obtaining sign off on risk acceptance

Benefits

• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits