Director, Global Account Management

Summary

Join SevenRooms as the Director of Global Account Management and lead a team of Account Managers across multiple regions. Develop and implement a global account management strategy to drive customer retention and revenue expansion. You will be responsible for team management, revenue growth, client engagement, operational excellence, and cross-functional collaboration. This role requires 8+ years of experience in account management or a related field, with at least 3 years in a leadership role managing global teams. SevenRooms offers a comprehensive benefits package including equitable compensation, a fresh start program, and various employee programs.

Requirements

• 8+ years of experience in account management, sales, or customer success, with at least 3 years in a leadership role managing global teams
• Proven track record in driving revenue growth through renewals, upselling, and expansion within a SaaS or technology company
• Strong leadership skills with experience managing and developing high-performing, globally distributed teams
• Exceptional relationship-building and stakeholder management skills, with the ability to influence and engage executive-level clients
• Data-driven mindset with strong analytical skills to assess performance, identify trends, and drive strategic decisions
• Excellent communication and presentation skills, with the ability to articulate complex solutions to both internal teams and external clients
• Ability to thrive in a fast-paced, dynamic environment and adapt strategies to evolving business needs

Responsibilities

• Develop and implement a global account management strategy to drive customer retention, revenue expansion, and overall client satisfaction
• Lead, mentor, and develop a team of Account Managers across different regions, ensuring alignment with company goals and best practices
• Drive revenue expansion through renewals, upsells, cross-sells, and expansion opportunities, ensuring targets and quotas are met or exceeded
• Cultivate and maintain strong relationships with key clients, acting as an executive sponsor and trusted advisor to reinforce the value of SevenRooms
• Establish and optimize account management processes, playbooks, and metrics to enhance efficiency, performance, and scalability across global markets
• Work closely with Sales, Customer Success, Product, and Marketing teams to ensure seamless communication, alignment on customer needs, and delivery of world-class service
• Monitor key performance indicators (KPIs), analyze trends, and provide insights to drive continuous improvements in customer engagement and revenue growth
• Support SevenRooms’ international growth strategy by tailoring account management approaches to different markets and customer segments

Preferred Qualifications

Experience working in the hospitality or marketing technology sector is a plus

Benefits

• A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh
• Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company
• Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection
• Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure
• Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie’s Choice