Senior Account Manager

Summary

Join Movers+Shakers as a Senior Account Manager and spread joy to clients through impactful campaigns and meetings. You will be responsible for client satisfaction, revenue growth, and project management, leveraging your social media expertise. This remote-first role requires you to be located in the greater Los Angeles or New York City area, offering flexibility in work locations. You will manage client relationships, lead cross-functional teams, and contribute to agency revenue and profitability. The role demands strong communication, strategic thinking, and a proven track record of client success and revenue generation.

Requirements

• 5-8 years of relevant experience, including client service at a creative agency and possibly brand marketing experience at large consumer brands
• Understanding of social media marketing (organic and paid), with expertise managing social-first brand marketing campaigns is a plus
• Experience working with global client teams and partner agency teams
• Entrepreneurial spirit. Thrive in uncertainty and ambiguously-defined roles. Passion for trying new things jumping off the deep end
• Proven experience generating revenue and account growth within existing accounts
• Strong writing and communication skills
• Self-motivated, eager to learn, a drive to succeed
• Excellent communicator, skilled writer, extremely organized, professional demeanor
• Ability to contribute in both a strategic and tactical capacity
• Proven ability to develop and maintain good working relationships with clients and team members
• Builds respect by personal example; is respected by and works effectively with all members of the organization and external contacts
• Intense desire to excel in an entrepreneurial, collaborative environment
• Ability to work with top-level executives
• Demonstrate initiative; is proactive
• Spreads joy

Responsibilities

• Responsible for managing and delivering joy to assigned accounts with minimum accountability for revenue of $1M-3M per year
• Deeply understand and intuit the client’s needs and develop strategies to meet their business objectives; key owner of all projects and processes from beginning to end
• Lead the client and internal team to develop social media strategies that will break through the clutter
• Work closely with all client team members; participate in defining account plans, needs, KPI’s and translate these requests with clear briefs/direction to the internal teams
• Serve as key partner and mentor to the client. Articulate agency practices, listen strategically, and upsell and support growth based on needs
• Support intake and new business growth as needed
• Build, lead and presents clients presentations, strategies and concepts
• Ensure project alignment by defining roles and aligning with internal key team members to kick off projects
• Oversee client paperwork (service agreements, SOWs, invoices, etc.)
• Conduct quarterly planning and review sessions with key clients/accounts
• Develop and maintain annual, quarterly and monthly revenue forecasts; track and maintain growth and status

Benefits

• REMOTE-FIRST CULTURE!
• Work from Home, WeWork , your mom’s house, you choose!
• All employees can have an All-Access WeWork pass to collaborate with teammates in your area or to simply change up your working environment
• BASE SALARY RANGE Our estimated range for this role is $85,000-105,000*