Onbe is hiring a
Director Implementations Support
Onbe
π΅ $131k-$161k
πRemote - United States
Please let Onbe know you found this job on JobsCollider. Thanks! π
Summary
Join Onbe, a fast-growing FinTech, as the Director of Implementations Support to play a vital role in the success of our clients' journeys. You will lead change, motivate teams, and ensure they are equipped with requirements, tools, and training needed to perform optimally.
Requirements
- 10-15 years experience in onboarding roles in client implementations (required)
- At least 5 years of directly leading teams in a corporate environment (required)
- Experience in payments, FinTech industries preferred
- Proficient in project management tools, CRM systems, reporting applications, and Microsoft Programs, including Word, Excel, and PowerPoint (required)
- Excellent communication, writing, and social skills, with the ability to establish trust and credibility with clients, suppliers, and internal partners (required)
Responsibilities
- Lead critical implementation functions, identifying standard methodologies to incorporate improvements in processes, resources, or innovation with the aim of enhancing the speed and quality of implementations
- Offer strategic assistance to teams driving project implementations and teams contributing to the implementation process for generating new revenue or maintaining existing revenue through change order projects
- Liaison with sales and account management teams to assess pipeline, intake deals, and assignment of projects to the teams managing individual and team utilization metrics that adhere to growth strategies
- Implement and facilitate onboarding strategies, capacity modeling standards, and operational enhancements for the team and cross-functional teams. These efforts aim to provide consistent and efficient onboarding experiences that meet clients' expectations
- Formulate, implement, and maintain long and short-range plans, policies, and documentation to support a consistent customer onboarding experience and adoption of products that include a focus on scale and productivity
- Serve as a department representative for enterprise project support across various operational functions that enable speed, efficiency, accuracy, and client satisfaction
- Recognize internal and cross-functional process struggles, gaps, and difficulties and implement resulting processes or technical projects that are by the strategic roadmap
- Train team members, and cross-functional teams through maintained standard process documentation, change management notifications and sessions, and ad hoc workshops
- Set the direction to implement and operationalize product GTM processes, product and tech rollouts, updates industry or partner policies and procedures where it impacts onboarding teams
- Oversees reporting on relevant KPIs and metrics to drive areas of focus with action plans and share success/improvements to the metrics with the results of those action plans
- Perform miscellaneous projects and duties as assigned
Benefits
- Medical
- Dental
- Vision
- Wellness
- 401(k) matching
- Open PTO
- Work from anywhere
- Generous parental leave
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Please let Onbe know you found this job on JobsCollider. Thanks! π