Big Health is hiring a
Director of Implementation

Summary

Join Big Health as the Director of Implementation to lead and manage the implementation of solutions for clients, develop and execute implementation strategies, oversee end-to-end implementation processes, and ensure successful delivery of projects on time, within budget, and to the highest standards.

Requirements

• Bachelor’s degree in Business, Project Management, Information Technology, or a related field. Master’s degree preferred
• 7+ years of experience in project management or implementation roles, with a proven track record of managing complex projects
• Strong leadership skills with a min of 3 years experience in managing and developing teams
• Excellent organizational and time-management skills
• Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders
• Proficiency in project management software and tools
• Ability to handle multiple projects simultaneously and thrive in a fast-paced environment

Responsibilities

• Be strategic in setting up the implementation function for future growth
• Develop and execute implementation strategies that align with organizational goals and client expectations
• Oversee the end-to-end implementation process (from sales to client success handoff) for employers and providers, including scoping, planning, execution, and post-implementation support
• Own and manage launch project plans. Ensure solutions are delivered on time, within scope, and within budget
• Implement best practices and standardize processes to enhance efficiency and effectiveness
• Continually improve the implementation process and client experience, identifying potential risks and dependencies
• Synthesize learnings from the clients and internal teams to inform our go to market, as well as our internal processes, and continually improving implementations
• Serve as the primary point of contact for clients during the implementation phase. Build strong relationships with clients, becoming a trusted mental health partner and advisor
• Develop and manage the implementation of prescription digital treatments with providers, ensuring adherence to regulatory standards and best practices
• Coordinate with providers to ensure proper ordering, patient communication, and billing of prescription digital treatment
• Facilitate training sessions for providers on the order or the prescription digital treatment
• Monitor and optimize provider partnerships, using data to define and measure success
• Provide ongoing technical support and troubleshooting to providers post-implementation
• Lead cross-functional teams to achieve successful implementations, identify and mitigate risks and issues, providing proactive solutions as needed
• Partner closely with sales, client success, clinical, product development, and customer support to define and operationalize best in class partnerships and integrations and to ensure seamless project execution
• Provide regular updates and reports to clients and senior management
• Coordinate with external vendors and partners as necessary
• Build, lead, and mentor a high-performing implementation team
• Allocate resources effectively and manage team workload to ensure project success
• Manage cross-functional teams to ensure timely and effective project execution
• Foster a collaborative and positive work environment
• Develop and maintain comprehensive project documentation, including project plans, status reports, and post-implementation reviews
• Analyze project performance and prepare reports for senior management

Benefits

• Generous vacation policy
• Professional development fund
• Flexible working arrangements