Remote Director of Applications Management

Summary

Join Veterinary Practice Partners (VPP) as the Director of Applications Support and lead the executive leadership and strategic direction of all 3rd Party software solutions from RFP to decommissioning. Manage a team who supports deployment, business systems analysis, software upgrades and maintenance, and other services related to the 3rd party software applications used within the organization.

Requirements

• Bachelor’s degree in Information Technology, Engineering, Computing, or related field
• Five or more years of executive leadership experience (Director or higher)
• Excellent verbal and written communication skills
• Expertise in Microsoft Office Suite or related software
• Ability to solve technical and operational problems
• Working knowledge of communication technology
• Thorough understanding of internet/intranet, including experience with specific network environments and protocols in use at the organization
• Excellent customer service and project management skills

Responsibilities

• Coordinates the resources needed to meet client and/or business objectives related to software applications including hiring, training, evaluating and developing team members
• Provides direction and oversight for schedules and projects assigned to applications
• Provides guidance and consultation on application selection and related services to other departments, which will include business rules analysis, reviewing system documentation, feasibility, design, user acceptance testing, and implementation
• Oversee staff in troubleshooting application problems, monitor results and solicits feedback to ensure effective resolution
• Identify and implement industry best practices for application maintenance and support
• Monitor application performance metrics, identify areas for improvement, and implement solutions to enhance efficiency, reliability, and user satisfaction
• Establish and maintain relationships with vendors/suppliers, through effective communication
• Work to remove and resolve barriers that slow or prevent optimized use of applications
• Assesses hardware/software systems, applications, and processes to facilitate a larger Information Technology strategy and ensure system compatibilities and security
• Produces and authenticates Information Technology applications business continuity plans
• Develops and adheres to departmental budget
• Ensures compliance with applicable company, state, and federal laws, statutes, and regulations, as appropriate
• Performs other related duties as assigned