Remote Senior Director, Account Management

Job Summary:

The Sr. Director, Account Management for Togetherwork’s Nonprofit product will be a senior leader driving the success and growth of strategic Enterprise accounts. This role is pivotal in strengthening customer relationships, enhancing the daily customer experience, and leading a high-performing Account Management team.

You will be responsible for deepening engagement with Key Accounts by understanding their unique needs, optimizing our service delivery, and aligning our products and solutions to maximize value. By developing a comprehensive knowledge of our offerings and customer organizations, you will play a key role in expanding our partnerships and driving long-term growth.

Responsibilities

Lead the Daily Customer Experience for Key Accounts:

• Build and strengthen customer trust by consistently delivering value and exceptional service.
• Develop deep, lasting relationships to foster customer loyalty and improve retention rates.
• Serve as a strategic advisor, guiding customers on product usage best practices and driving feature adoption.
• Understand customers’ business objectives and align our solutions to help them achieve their goals effectively.

Communicate Proactively and Effectively:

• Develop compelling presentations (using PowerPoint) to address various scenarios, including:
  • Quarterly Business Reviews
  • Strategic recommendations
  • Financial and retainer usage opportunities
  • Results reporting and performance metrics
  • Best practices for product adoption
• Identify growth opportunities by uncovering potential upsell and cross-sell prospects.
• Analyze customer needs and distill insights into clear, actionable presentation materials.
• Facilitate two-way communication by sharing feedback with Product Management and Support teams while keeping clients informed with consolidated updates.

Drive Customer Retention and Renewals:

• Secure annual and multi-year contract renewals by establishing strong business routines and leading negotiations.
• Ensure alignment on financial deliverables and timelines throughout the renewal process.
• Collaborate closely with the development team to recommend enhancements based on client feedback, driving product innovation.
• Maintain detailed and accurate records of customer interactions, agreements, and key financial data in Salesforce and other systems.

Requirements

• 6-10+ years of experience in account management, client leadership, or related roles within the software, technology, or SaaS industry, with a focus on high-touch customer engagement.
• Minimum of 2 years of experience working with large nonprofit organizations, including an understanding of their unique challenges and needs.
• Proven track record of managing Enterprise accounts, with success in driving retention, securing renewals, and expanding customer relationships.
• Excellent written and verbal communication skills, with the ability to clearly articulate complex ideas, strategies, and recommendations.
• Intermediate PowerPoint skills with the ability to develop compelling presentations.
• Strong negotiation and contract management abilities, with a history of closing high-value deals.
• Exceptional analytical and problem-solving skills, adept at assessing customer needs and developing tailored solutions.
• Strategic mindset, capable of understanding market trends, anticipating changes, and adapting strategies accordingly.
• Highly organized and detail-oriented, with excellent time management skills to prioritize and manage multiple tasks effectively.
• Customer-centric approach, dedicated to building and maintaining long-term relationships.
• Collaborative team player, with a proven ability to work cross-functionally and influence without direct authority.
• Bachelor’s degree in a related field preferred, but not required.
• Familiarity with Salesforce or other CRM software is preferred.
• Experience with fundraising tools or related SaaS applications is a plus.

Excited about this role but don’t meet every single requirement?  Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification.  At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.  You may be just the right candidate for this or other roles.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave
• Pet Insurance
• Medical Travel Benefits
• Infertility Benefits
• Teladoc
• Employee Assistance Program
• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $130,000 - $140,000 USD per year plus commission

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

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