Director of Clinical Success

Summary

Join Abridge as Director of Clinical Success and lead a team of clinicians and nurses in maximizing the impact of our AI-powered platform within enterprise partnerships. You will oversee clinical strategy and application, ensuring successful product adoption and building clinical champions. Responsibilities include team leadership, clinical enablement and change management, and providing strategic clinical input to product development. The ideal candidate possesses a clinical background (MD, DO, PA, NP, or RN), 10+ years of professional experience including 3+ years in people leadership, and a deep understanding of clinical documentation workflows. This role requires strong cross-functional collaboration skills and a passion for improving clinician lives and patient care. Abridge offers a supportive and growth-oriented environment with various benefits.

Requirements

• Clinical background required: MD, DO, PA, NP, or RN with direct experience in documentation workflows (Epic preferred)
• 10+ years of professional experience, with at least 3 years in people leadership—preferably leading clinicians or clinical success/adoption teams in a high-growth or health tech setting
• Deep understanding of clinical documentation workflows, provider needs, and the cultural nuances of provider adoption
• Experience managing enterprise change management efforts across diverse care teams and specialties
• Proven ability to inspire and lead high-performing teams with empathy and clarity
• Strong cross-functional collaboration skills and a growth mindset
• Passion for building tools that truly improve the lives of clinicians and the quality of patient care

Responsibilities

• Lead, mentor, and scale a team of Clinical Success Directors (MDs, DOs, PAs, NPs) and Nursing Clinical Success Directors (RNs, LPNs, etc.) focused on clinician enablement, change management, and adoption
• Build team culture that is collaborative, mission-driven, and performance-oriented
• Define and track team goals, success metrics, and KPIs that align with organizational impact
• Collaborate with internal stakeholders across Implementation, Product, Partner Success, Sales, and Support to ensure a seamless partner experience from onboarding through long-term success
• Oversee the design and delivery of scalable training programs and resources for diverse clinician types (physicians, advanced practice providers, and nurses)
• Partner with health systems to establish clinical champions and effective change management plans tailored to local workflows and needs
• Ensure your team delivers proactive outreach, ongoing support, and adoption strategies for both individual users and enterprise-wide deployments
• Serve as a strategic clinical voice in partnership with Product and Design teams to surface insights, feature requests, and opportunities for improvement
• Create clear frameworks and documentation that translate real-world feedback into actionable product direction
• Partner with Product Marketing to develop compelling collateral and messaging aligned with evolving clinical workflows

Benefits

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA
• Paid Parental Leave: 16 weeks paid parental leave for all full-time employees
• 401k and Matching: Contribution matching to help invest in your future
• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits
• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more
• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment
• Compensation and Equity: Competitive compensation and equity grants for full time employees