Cloudbeds is hiring a
Director of Customer Expansion in United States

Summary

Cloudbeds is seeking a strategic and metrics-driven Director of Customer Expansion to lead their Customer Success team in optimizing sales processes, maximizing customer lifetime value, and driving growth. The role requires expertise in product-led growth, sales metrics analysis, and contract management with a minimum of 5 years of leadership experience managing a remote SaaS sales team.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field (MBA preferred)
• 5+ years of experience in customer success, account management, or sales roles within the technology or SaaS industry
• 5+ years of leadership experience managing a globally distributed remote SaaS sales team with proven success leading managers
• Proven track record of driving expansion revenue, optimizing sales processes, and exceeding revenue targets
• Strong understanding of sales metrics, including win rate, close rate, and lead scoring, with the ability to analyze data and derive actionable insights
• Excellent negotiation and contract management skills, with experience negotiating complex contracts and addendums
• Demonstrated ability to work cross-functionally with Product and Marketing teams to drive customer expansion initiatives
• Strong sales acumen and customer-centric mindset, with a passion for driving customer success and maximizing lifetime value

Responsibilities

• Spearhead an incredible PLG strategy to boost expansion revenue and skyrocket customer lifetime value
• Collaborate seamlessly with Product and Marketing teams to align customer expansion efforts with product roadmap priorities and go-to-market strategies, leveraging lead scoring and segmentation techniques for optimized sales pipeline management
• Delve into sales metrics to uncover trends and areas for growth, leveraging insights from win rates, close rates, and deal sizes
• Create and maintain dynamic sales performance dashboards, using data-driven insights to optimize processes and drive continuous improvement towards expansion revenue targets and KPIs
• Lead contract renewals with finesse, ensuring they're not only timely and compliant but also custom-tailored to meet every customer's needs, unlocking maximum revenue potential
• Dive into contract negotiations, partnering closely with our Legal and Finance teams to mitigate risks, maintain meticulous documentation, and uphold regulatory standards through our centralized contract management system
• Nurture meaningful connections with valued customers, serving as their trusted ally and champion of success within the exciting world of hospitality tech
• Join forces with cross-functional teams to craft strategic account plans, igniting growth and elevating satisfaction levels, all while conducting regular business reviews to uncover exciting upsell opportunities and swiftly address any concerns

Benefits

• Flexible working schedules with an open Paid Time Away policy
• Opportunity to travel and work remotely
• Free LinkedIn Learning