Director of Customer Success

Summary

Join Campus as the Director of Customer Success and lead the student-facing IT and onboarding teams. You will optimize onboarding processes, enhance tech support, and reduce pre-enrollment attrition. This role requires a proven track record in customer success and scaling teams. You will use data-driven strategies to improve operational efficiency and create a delightful student experience. Campus offers a competitive compensation package including a base salary, equity, medical, dental, vision insurance, 401k match, PTO, and paid holidays. You will be an integral part of a company dedicated to making education more accessible.

Requirements

• A seasoned leader with a proven track record in customer success, account management, client services & tech support
• Are a seasoned leader with experience scaling teams and driving operational excellence
• Possess strong analytical skills and take a data-driven approach to solving problems and making decisions
• Excel in interpersonal and communication skills, with the ability to inspire and motivate teams
• Have a deep understanding of onboarding processes and the challenges and opportunities they present
• Are solution-oriented, proactive, and constantly looking to optimize processes and address challenges
• Committed to the mission of Campus and passionate about making education accessible

Responsibilities

• Lead and Scale Support Teams: Oversee the student onboarding and IT support teams, building a strong team culture and scaling operations to support an expanding student population
• Optimize Onboarding: Design and implement strategies to streamline the onboarding process, driving high conversion rates from enrollment to active participation while removing barriers to student success
• Enhance Tech Support: Build scalable systems to address student tech needs, ensuring timely and effective issue resolution while continuously improving the overall support experience
• Data-Driven Strategy: Analyze key metrics to identify trends, challenges, and opportunities, using data to shape team goals and drive continuous improvement
• Reduce Attrition: Address pre-enrollment attrition with targeted strategies that keep students engaged and motivated to join and persist in their programs
• Collaborate Across Teams: Partner with marketing, admissions, and student success teams to create cohesive strategies that enhance the overall student experience

Benefits

• A compensation package that includes a base salary ($130,000 - $150,000) + equity grant
• Medical Insurance + free Dental and Vision Insurance
• 401(k) match
• ���Take what you need” PTO + several paid holidays
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life