Remote Director of Customer Success

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Logo of FOLX Health

FOLX Health

πŸ’΅ $140k-$155k
πŸ“Remote - United States

Job highlights

Summary

Join our team as a Director of Customer Success and provide best-in-class support to our enterprise clients, collaborating with internal teams to drive customer success strategy.

Requirements

  • Minimum of 5 years of experience in Employer Benefits in a customer success, account management, account executive or consultant capacity
  • 5 years of Customer Success experience at a technology startup; 3+ years in a Customer Success/Account Management leadership role
  • Proven ability to quantify and drive strategy to hit key metrics including customer retention, customer health, and product adoption
  • Expert level skills in managing and influencing through persuasion, negotiation, and consensus-building cross-functionally and within your own team, at all levels of the organization (entry-level to executive)
  • Passion, experience and/or genuine interest in LGBTQ+ healthcare
  • Strong and efficient written and verbal communication skills and a proven ability to build relationships of empathy, trust, and respect with other team members, stakeholders, customers, and partners
  • A project management approach to organization, documentation, and detail tracking
  • Desire to learn, grow and develop as the company grows
  • Highly organized, able to multitask, and easily adapt to changes
  • Prior experience working in a high growth startup environment
  • Experience with Salesforce, Slack, & GSuite is a plus

Responsibilities

  • Serve as the primary point of contact and strategic partner for our top-tier customers
  • Manage a book of business with key client activities including implementation, member engagement opportunities and ongoing customer success strategies aligned with company goals and objectives
  • Drive utilization, identify and market upsell opportunities, and ensure member renewals
  • Create content for clients in support of education, engagement and utilization of FOLX services, and supporting their LGBTQ+ community internally
  • Collaborate cross-functionally with Sales, Product, Marketing and Operations to ensure seamless implementation and onboarding, ongoing product and service support and thought partnership on product roadmap and marketing initiatives
  • Participate in strategic planning and provide recommendations to the Head of Customer Success on processes, tools, strategies and expansion opportunities
  • Partner with the Head of Customer Success on additional projects as assigned
This job is filled or no longer available