Remote Director of Customer Success
closedFOLX Health
π΅ $140k-$155k
πRemote - United States
Job highlights
Summary
Join our team as a Director of Customer Success and provide best-in-class support to our enterprise clients, collaborating with internal teams to drive customer success strategy.
Requirements
- Minimum of 5 years of experience in Employer Benefits in a customer success, account management, account executive or consultant capacity
- 5 years of Customer Success experience at a technology startup; 3+ years in a Customer Success/Account Management leadership role
- Proven ability to quantify and drive strategy to hit key metrics including customer retention, customer health, and product adoption
- Expert level skills in managing and influencing through persuasion, negotiation, and consensus-building cross-functionally and within your own team, at all levels of the organization (entry-level to executive)
- Passion, experience and/or genuine interest in LGBTQ+ healthcare
- Strong and efficient written and verbal communication skills and a proven ability to build relationships of empathy, trust, and respect with other team members, stakeholders, customers, and partners
- A project management approach to organization, documentation, and detail tracking
- Desire to learn, grow and develop as the company grows
- Highly organized, able to multitask, and easily adapt to changes
- Prior experience working in a high growth startup environment
- Experience with Salesforce, Slack, & GSuite is a plus
Responsibilities
- Serve as the primary point of contact and strategic partner for our top-tier customers
- Manage a book of business with key client activities including implementation, member engagement opportunities and ongoing customer success strategies aligned with company goals and objectives
- Drive utilization, identify and market upsell opportunities, and ensure member renewals
- Create content for clients in support of education, engagement and utilization of FOLX services, and supporting their LGBTQ+ community internally
- Collaborate cross-functionally with Sales, Product, Marketing and Operations to ensure seamless implementation and onboarding, ongoing product and service support and thought partnership on product roadmap and marketing initiatives
- Participate in strategic planning and provide recommendations to the Head of Customer Success on processes, tools, strategies and expansion opportunities
- Partner with the Head of Customer Success on additional projects as assigned
This job is filled or no longer available
Similar Remote Jobs
- π°$170k-$195kπUnited States
- π°$220k-$330kπUnited States
- πWorldwide
- πUnited Kingdom
- π°$100kπWorldwide
- π°$130k-$165kπCanada
- π°$120k-$215kπUnited States
- πUnited States, Brazil
- πUnited States
- πUnited States