Remote Director of Customer Success
FOLX Health
π΅ $140k-$155k
πRemote - United States
Please let FOLX Health know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our team as a Director of Customer Success and provide best-in-class support to our enterprise clients, collaborating with internal teams to drive customer success strategy.
Requirements
- Minimum of 5 years of experience in Employer Benefits in a customer success, account management, account executive or consultant capacity
- 5 years of Customer Success experience at a technology startup; 3+ years in a Customer Success/Account Management leadership role
- Proven ability to quantify and drive strategy to hit key metrics including customer retention, customer health, and product adoption
- Expert level skills in managing and influencing through persuasion, negotiation, and consensus-building cross-functionally and within your own team, at all levels of the organization (entry-level to executive)
- Passion, experience and/or genuine interest in LGBTQ+ healthcare
- Strong and efficient written and verbal communication skills and a proven ability to build relationships of empathy, trust, and respect with other team members, stakeholders, customers, and partners
- A project management approach to organization, documentation, and detail tracking
- Desire to learn, grow and develop as the company grows
- Highly organized, able to multitask, and easily adapt to changes
- Prior experience working in a high growth startup environment
- Experience with Salesforce, Slack, & GSuite is a plus
Responsibilities
- Serve as the primary point of contact and strategic partner for our top-tier customers
- Manage a book of business with key client activities including implementation, member engagement opportunities and ongoing customer success strategies aligned with company goals and objectives
- Drive utilization, identify and market upsell opportunities, and ensure member renewals
- Create content for clients in support of education, engagement and utilization of FOLX services, and supporting their LGBTQ+ community internally
- Collaborate cross-functionally with Sales, Product, Marketing and Operations to ensure seamless implementation and onboarding, ongoing product and service support and thought partnership on product roadmap and marketing initiatives
- Participate in strategic planning and provide recommendations to the Head of Customer Success on processes, tools, strategies and expansion opportunities
- Partner with the Head of Customer Success on additional projects as assigned
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- π°$165k-$180kπWorldwide
- πIreland
- π°$182k-$238kπUnited States
- πUnited States
- π°$220k-$300kπUnited States
- π°$206k-$288kπUnited States
- π°$150k-$190kπUnited States of America, Canada
- πGermany
- π°$170k-$195kπUnited States
- π°$165k-$190kπUnited States
Please let FOLX Health know you found this job on JobsCollider. Thanks! π