Remofirst is hiring a
Director of Customer Success
Remofirst
π΅ ~$120k-$158k
πRemote - Kazakhstan, United Kingdom
Please let Remofirst know you found this job on JobsCollider. Thanks! π
Summary
The job description is for a Director of Customer Success at Remofirst, a growing company that offers a full-range people management tool and employee benefits. The role involves leading a global team, driving customer satisfaction, retention, and growth, and collaborating with cross-functional teams.
Requirements
- Bachelor's degree
- Proven experience in a leadership role within Customer Success, preferably in a global organization
Responsibilities
- Lead and manage a global team of Customer Success Managers, Hiring Managers and Support teams
- Develop and execute strategies to drive customer satisfaction, loyalty, and advocacy
- Proactively identify and address customer concerns and challenges
- Collaborate with Sales and Product teams to identify opportunities for upsell, cross-sell, and expansion within existing client accounts
- Develop and execute strategies to drive adoption, usage, and value realization of their products/services among customers
- Develop and refine Customer Success strategies, goals, and KPIs aligned with company objectives
- Create and maintain documented playbooks, processes, and standard operating procedures to ensure consistency and efficiency in customer interactions
- Evaluate and optimize processes to improve team productivity and effectiveness
- Establish key metrics and performance targets for the Customer Success team, tracking progress and driving accountability
Benefits
- Competitive compensation
- Work equipment of your choice
- 100% remote work
- PTO regulated by local statutory
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Please let Remofirst know you found this job on JobsCollider. Thanks! π