Director of Customer Success

Summary

Join Rightway as a PBM Solution Consultant, a subject matter expert leading client engagements and showcasing Rightway’s Pharmacy Benefit Management (PBM) solutions. You will represent Rightway in high-stakes meetings, contribute to RFP responses, and conduct workshops to identify client needs and propose solutions. Responsibilities include developing client materials, designing demos, acting as a liaison between teams, providing technical leadership, and gathering product feedback. The ideal candidate possesses a Bachelor of Science degree, 7+ years of PBM experience, and expertise in PBM operations and healthcare data exchange standards. Strong communication, presentation, and analytical skills are essential. A pharmacist background and experience with enterprise-level healthcare solutions are preferred.

Requirements

• Bachelor of Science degree in healthcare, technology, or a related field; advanced degree preferred
• 7+ years of experience in PBM solutions, healthcare IT, or a related role, with a proven ability to engage and guide sophisticated clients through complex discussions
• Expertise in PBM operations and their strategic application to client needs, including an understanding of healthcare data exchange standards such as EDI, HL7, and FHIR
• Exceptional communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders
• Strong presentation skills, with experience leading client-facing discussions and tailoring messaging to meet diverse client needs
• Analytical and solution-oriented mindset, with a track record of translating complex requirements into actionable solutions

Responsibilities

• Represent Rightway as a subject matter expert during client interactions, including high-stakes pitch meetings and finalist discussions, showcasing a deep understanding of our PBM solutions and their strategic benefits
• Support the proposals team by contributing to RFP responses
• Provide insights to the marketing and partnership teams as a subject matter expert
• Conduct interactive workshops with clients to identify current issues, brainstorm potential solutions, and propose actionable plans for future enhancements
• Develop comprehensive materials and resources to empower the sales team, fostering knowledge sharing and operational efficiency
• Design impactful client demos that resonate with diverse client needs and effectively showcase the value of Rightway’s PBM solutions
• Act as a conduit between product marketing and sales enablement, ensuring cohesive messaging, tools, and strategies that enhance client engagement
• Provide technical leadership and insights throughout the client lifecycle, from discovery and design to implementation and ongoing optimization
• Collaborate with internal teams to gather feedback on product offerings and ensure alignment with sophisticated client requirements and market trends
• Support enablement efforts, equipping the sales team with the necessary resources to engage clients effectively and efficiently
• Continuously refine solution expertise by staying up to date on market dynamics, client needs, and emerging technologies within the PBM space

Preferred Qualifications

• Pharmacist by training
• Experience with enterprise-level healthcare solutions and interoperability frameworks
• Familiarity with Rightway’s product offerings and how they address client challenges

Benefits

Base Salary: $185,000/yr