Director of Customer Success Management

Summary

Join Striim, a unified data integration and streaming platform company, as their Director of Customer Success Management. You will be the primary point of contact for customers, ensuring successful onboarding, adoption, and ongoing success with the Striim product suite. This role involves building strong customer relationships, driving customer satisfaction and retention, and partnering with sales teams for renewals and upsells. You will also monitor customer health, resolve customer concerns, and provide internal feedback to enhance the product. The ideal candidate possesses 10+ years of experience in customer success or account management within the software or data integration industries, along with strong communication and problem-solving skills. Striim offers a competitive salary, pre-IPO stock options, comprehensive healthcare, a retirement plan, and paid time off.

Requirements

• 10+ years' proven experience in a Customer Success or Account Management role, preferably within the software, SaaS, or data integration industries
• Strong understanding of data integration, streaming analytics, or related technologies
• Excellent communication, presentation, and interpersonal skills
• Ability to effectively manage multiple customer relationships and priorities
• Strong problem-solving skills with a customer-first mindset
• Ability to work collaboratively in a fast-paced, team-oriented environment
• Data integration and Cloud Experience: Azure and GCP (Critical), snowflake, databricks, data warehousing
• Open to travel: 30-50%

Responsibilities

• Guide customers through the onboarding process, ensuring successful deployment of Striim’s platform
• Work with customers to understand their business needs and assist them in using Striim effectively for their use cases
• Build and maintain strong relationships with key members of our customers to ensure continued alignment to strategic business value
• Serve as the voice of the customer internally, sharing feedback to drive product enhancements
• Drive customer satisfaction through regular check-ins, proactive outreach, and identifying opportunities to deliver additional value
• Reduce churn by ensuring customers realize ongoing success with Striim’s platform
• Monitor customer health and success, including Striim usage, engagement, and outcomes
• Partner with the Sales teams to ensure contract renewals and drive upsell opportunities based on the customer's evolving needs
• Proactively address and resolve any customer concerns or challenges in a timely and effective manner, working closely with Support, Product, and Engineering teams as needed

Preferred Qualifications

• Experience with customer success tools or platforms (e.g. Salesforce)
• Technical aptitude with the ability to quickly learn new software products and concepts
• Bachelor’s degree in business, computer science, or a related field

Benefits

• Competitive salary and pre-IPO stock options
• Comprehensive health care plans (medical, dental and vision), including medical and dependent FSA
• Retirement plan (401K)
• Paid Time Off (Vacation, Sick & Public Holidays)
• The chance to contribute to and shape an upbeat, fully engaged culture