Customer Success Manager

Summary

Join Planet as a Customer Success Manager for Japan and manage, expand relationships with military and governmental agencies. Act as the main point of contact for customers, focusing on retention and satisfaction. Help customers maximize the value of Planet’s imagery and geospatial solutions. The ideal candidate will have experience working with Japanese military and/or government agencies and possess strong abilities to navigate complex government structures. This is a full-time, remote position based in Japan. You will build and maintain strong relationships with government customers, identify expansion opportunities, and work with customers to facilitate training and best practices. You will act as the voice of the customer, advocating for product improvements, and collaborate with sales, product, and marketing teams.

Requirements

• Ability to successfully manage customer relationships
• 4+ years of experience in Customer Success, Account Management, or a related field
• Good working knowledge of GIS, remote sensing, and Earth observation technologies
• Excellent verbal and written communication skills in Japanese
• Proficiency in English, the language of the company
• Experience working with Japanese government agencies, as well as enterprise customers
• Experience working cross-functionally with sales, product, and technical teams
• Excellent problem-solving skills with a proactive mindset
• Ability to multitask and prioritize job requirements
• Willingness to travel

Responsibilities

• Build and maintain strong, long-lasting relationships with government customers, ensuring they achieve their mission objectives using Planet’s products
• Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells
• Work closely with customers to facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows
• Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback
• Work closely with sales, product, and marketing teams to support customer needs, case studies, and events
• Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success

Preferred Qualifications

• Customer Success or Account Management experience serving Japanese military and/or government customers
• Understanding of Japanese government agencies, their procurement processes, and key initiatives related to defense & intelligence, and emergency management
• Experience with platforms like ArcGIS, QGIS, or Google Earth Engine
• Active armed forces reserve or veteran as a relevant intelligence professional

Benefits

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off