Code.org is hiring a
Director of Development Operations and Donor Services, Remote - United States

Summary

Code.org is seeking a highly motivated and experienced Director of Development Operations and Donor Services to join their team. In this role, you will play an important role in ensuring the continued success of fundraising efforts and donor stewardship by developing and executing processes, evaluating reports, partnering with gift officers, researching and qualifying donors, implementing new tools, coordinating contribution processing, collaborating with Finance on reconciliation processes, owning the donor acknowledgment process, supervising online donation platforms, and more. The expected salary range is $102,600 - $114,000.

Requirements

• Passion for our mission and computer science education
• 8-12 years of experience in development and/or sales operations
• Proven experience as a Salesforce administrator
• Strong experience with database operations
• Critical thinking skills to analyze data and understand its relationship to fundraising objectives
• Ability to process and maintain confidential information
• Ability to design, lead, and evaluate systems, processes, and tools for efficient and accurate operational components
• Effective interpersonal skills to collaborate with individuals from various backgrounds
• Interpersonal skills and the ability to work independently and in a team environment
• Highly developed attention to detail and organization

Responsibilities

• Develop and execute processes to govern how the team functions, ensuring detailed stewardship of key donors and follow-through on major opportunities
• Evaluate and analyze reports to provide visibility of operations to the team, leadership, and executive team
• Partner with gift officers to guide fundraising efforts and maintain robust donor opportunities throughout the year
• Research and qualify current and prospective donors to support data-driven cultivation
• Serving as the primary system administrator for Salesforce and implementing new tools
• Coordinate the timely processing of all contributions and accurately record them in Salesforce
• Collaborate with Finance on reconciliation processes to ensure accuracy and compliance
• Own the donor acknowledgment process, including letters and tax receipts
• Supervise various online donation platforms, responding to donor comments as needed

Preferred Qualifications

U.S. Citizen or Permanent Resident

Benefits

• Technology subsidy consistent with our Bring Your Own Device environment
• Flexible, engaging, and remote working environment
• Paid time off: 3 weeks vacation annually, sick leave, and 'winter break' office closure the two weeks that include Christmas and New Years
• Medical, dental and vision premiums paid at 100% for FT positions and their dependents
• Option to participate in 403b retirement plan
• Annual professional development stipend
• The opportunity to help students learn better and change the face of computer science