Director of Engineering

Summary

Join PandaDoc as our Vice President of Engineering and lead our engineering strategy and execution within the Customer Value Track. You will play a key role in aligning engineering and business strategies, improving core functionality adoption, and strengthening cross-departmental collaboration. This leadership position requires expertise in engineering management, inspiring and guiding a growing team of 6 Engineering Managers and Directors. Reporting directly to the Senior VP of Engineering, you will be responsible for scaling the engineering organization, driving technical vision, optimizing processes, and partnering with product leadership. Success in this role demands strong leadership, technical expertise, and a customer-centric approach.

Requirements

• Minimum of 10 years of experience in Engineering, including at least 5 years in a leadership role
• Proven experience leading Engineering Managers and Directors, fostering growth and accountability
• Ability to inspire and motivate teams, driving engagement and performance and experience in scaling teams, hiring top talent, and succession planning
• Ability to translate business objectives into engineering roadmaps and actionable plans
• Experience working closely with Product, Sales, Marketing, and Customer Success teams to ensure customer-centric solutions
• Strong experience in aligning engineering efforts with customer value delivery and core feature adoption
• Understanding of product-driven development, balancing innovation with technical debt, and having a metrics-driven approach to measure and improve engineering impact on business outcomes (e.g., adoption, retention)
• Experience in building, launching, and operating successful engineer strategies in a SaaS environment
• Deep understanding of software development processes, cloud architectures, and scalable systems
• Ability to guide architectural decisions and engineering excellence without micromanaging
• Experience implementing engineering KPIs (velocity, quality, uptime, lead time) to drive continuous improvement
• Strong focus on operational efficiency, process automation, and cost optimization
• Ability to scale engineering processes and governance without introducing bureaucracy

Responsibilities

• Lead and scale the engineering organization through strategic hiring, mentoring, and development of engineering managers and directors while establishing clear accountability frameworks and succession plans
• Drive technical vision and strategy by translating business objectives into comprehensive engineering roadmaps, ensuring alignment with company goals and maintaining focus on delivery excellence
• Establish and optimize engineering processes, including CI/CD pipelines, DevOps practices, and cloud infrastructure, while implementing best practices for security, scalability, and reliability
• Partner with Product leadership to define and execute product strategy, ensuring engineering efforts directly contribute to customer value delivery and core feature adoption
• Develop and track key engineering metrics and KPIs across teams, focusing on quality, velocity, and customer impact while using data to drive continuous improvement
• Build and maintain strong relationships with cross-functional teams (Product, Sales, Marketing, Customer Success) to ensure effective collaboration and alignment on priorities
• Champion customer-centric engineering practices by incorporating customer feedback into technical decisions and prioritizing initiatives that enhance user experience and satisfaction
• Manage engineering budget and resources effectively, making strategic decisions about technology investments, team structure, and development priorities
• Foster a culture of innovation and technical excellence while maintaining a balanced approach to addressing technical debt and platform stability

Benefits

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide
• 6 self-care days
• A competitive salary
• Medical insurance