Director of Platform Engineering

Summary

Join Upshop, a market leader in Total Store Operation solutions, as a Presales Solutions Consultant. You will work directly with retail executives, implementing SaaS technology solutions to boost sales, reduce shrink, and optimize labor. Collaborate with sales, product, and solutions architect teams to deliver tailored solutions, demonstrating Upshop's value and securing new business. This role requires hands-on work with prospects, presenting to C-level audiences, and contributing to product improvement. You will leverage your expertise in cloud technologies and retail software to address client needs and build strong relationships. Upshop offers a remote opportunity, competitive salary, and other benefits.

Requirements

• Bachelor's degree in computer science, engineering, mathematics or related fields, or equivalent experience
• 5+ years as a Solution Consultant OR 5+ years in a Professional Services/Consulting role that is client-facing and involves sales scenarios in a SaaS organization. Retail software experience is an asset
• Able to do custom POCs and demos
• The ability to strategically problem solves by thinking outside of the box is required daily
• Technical depth to respond to all functional and technical elements of RFIs/RFPs
• Proven success conveying customer requirements to Product Management teams
• Familiarity in cloud environments and hosting providers (Microsoft Azure)
• Strong verbal and written communication skills, customer interaction, requirements analysis, presentations, and system design
• Outstanding presenting skills to both technical and executive audiences, whether informal or using presentations and demos
• Broad range of experience within large-scale analytics and cloud technologies
• Ability to connect a customer’s specific business problems and Upshop solutions

Responsibilities

• Work hands-on with prospects and customers to demonstrate and communicate the value of Upshop technology throughout the sales cycle – from demo to proof of concept to design
• Support Sales during sales cycle to achieve defined sales goals
• Participating in assessments and collection of technical data
• Setup and execute lead discovery calls with prospects
• Market research and identify new sales opportunities/markets/verticals
• Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Upshop in relation to them
• Build relationships with opportunity channel partners to enable collaboration
• Provide ongoing deal support which includes objection management and handoff to services
• Developing and delivering training to the Sales team and other groups regarding current technology trends, cloud technology fundamentals and new service offerings
• Present technical and business aspects of proposed solutions to a C-Level audience
• Collaborate with Product Management, Engineering, and Marketing to continuously improve Upshop products
• Represent Upshop's products to customers and at field events such as conferences, summits, seminars, etc
• Learn and advise on the Upshop cloud architecture and services
• Propose technical and creative business solutions in support of sales activities

Preferred Qualifications

• Experience within retail, preferably grocery and/or food & beverage
• Experience with inventory, supply chain, and retail operations
• Experience with SaaS technology solutions in a consultative sales and/or product role

Benefits

• Remote opportunity
• Competitive salary
• Employer-matched 401(k) plan
• Attractive paid time off policy
• Home office support