Director, Engineering Operations

Summary

Join Kyruus Health as the Director, Engineering Operations and play a pivotal role in shaping and evolving key operations within the engineering group. You will own cloud infrastructure, DevOps, platform services, and key metrics, driving the technical operations strategy forward. Lead a team of US and India-based engineering managers, recruiting, managing, mentoring, and retaining top engineering talent. Evaluate and refine engineering processes, implement best practices, and collaborate with cross-functional teams. Establish and track KPIs, using data-driven insights to make informed decisions. Cultivate an engineering culture that values innovation and accountability, ensuring alignment with broader company goals. Kyruus offers a structured onboarding process, a culture of feedback, and opportunities for career growth.

Requirements

• Possess a Bachelor’s or Master’s degree in Computer Science, Engineering or related field; or 10+ years experience in software engineering, of which 5+ years included managing teams working on different functional areas
• Demonstrate a proven track record of hands-on technical leadership and involvement in high-performing teams
• Possess strong knowledge of cloud infrastructure architectures and providers
• Have extensive experience in incident response including leading RCA discussions and CAPAs
• Possess solid experience in CI/CD fundamentals with a DevOps mindset
• Demonstrate excellent problem solving skills and the ability to navigate complex technical challenges
• Have experience influencing and leading complex engineering projects that span multiple functional areas, supporting system design, testing, and operational stability
• Have experience managing full-time employees (FTE) and contract resources that may be located both on and offshore
• Demonstrate the ability to motivate teams and keep work engaging and fun while holding teams and individuals accountable for their productivity and ability to meet deadlines
• Possess exceptional communication and interpersonal skills
• Help your team solve complex technical problems, and drive towards incremental value delivery
• Negotiate and identify priorities, trade offs, manage risks, and timelines for your product area
• Measure and improve Engineering performance

Responsibilities

• Recruit, manage, mentor, and retain top engineering talent, ensuring teams are equipped with the necessary skills
• Foster a collaborative, innovative work environment that supports professional development and knowledge sharing
• Define and track performance metrics, providing ongoing feedback and coaching to help team members achieve their goals
• Stay informed about emerging technologies, industry trends, and best practices to guide technology adoption decisions
• Evaluate, select, and integrate tools and platforms that enhance productivity, scalability, and maintainability
• Bias to automate repetitive tasks over status quo
• Evaluate and refine engineering processes to increase efficiency, reduce costs, and maintain high-quality deliverables
• Implement best practices for engineering workflows, incident response, and developer experience
• Identify and address bottlenecks, resource constraints, or operational risks, driving improvement initiatives
• Coordinate with product management, sales, and other stakeholder teams to align platform initiatives with business objectives
• Communicate project statuses, technical considerations, and risk factors to senior leadership and non-technical stakeholders
• Serve as a key liaison across departments to streamline processes and resolve conflicts in project priorities or resource needs
• Establish and track Key Performance Indicators (KPIs) appropriate for each team
• Use data-driven insights and analytics to make informed operational decisions and demonstrate engineering performance
• Prepare and present regular progress reports and strategic recommendations to senior leadership
• Cultivate an engineering culture that values innovation, open communication, and accountability
• Communicate the organization’s vision, ensuring each project and operational effort ties back to broader company goals
• Advocate for engineering excellence, championing high standards and modern practices

Preferred Qualifications

Ideally, experience working in the healthcare IT industry with an understanding of the ecosystem, the customers, their interactions, the information/data that is coordinated, and client lifecycle challenges in this area

Benefits

• Annual bonus program
• Equity
• Medical, dental, and vision benefits
• Unlimited paid time off (PTO)
• Generous paid parental leave
• A home office stipend
• 401(k) program with company match
• A wellness and lifestyle program