Remote Director of Strategy and Operations

Summary

Join Rula's growing Provider Strategy & Operations team as a Director of Provider Strategy & Operations, Psychiatric Services. This role acts as the General Manager of Supply for the national Psychiatric Services business, overseeing all provider-related metrics. You will scale processes and tooling for national operations, adapt to changing regulations, and drive cross-functional efforts to build a best-in-class provider experience. The ideal candidate possesses extensive experience in strategy and operations, with a focus on process improvement in high-growth environments. Strong leadership, communication, and analytical skills are essential. Rula offers a 100% remote work environment and a comprehensive benefits package.

Requirements

• 8+ years of experience in strategy & operations roles with at least 5 years of experience in process and/or product improvement in a high growth organization, for example: tech, consulting, or other fast moving environments
• Experience independently owning quantified objectives and hitting hard goals, including identifying/developing key metrics, tying initiatives to key metric improvements, and working both independently and with cross-functional partners to achieve quantifiable goals
• Demonstrated experience with leading cross-functional teams to stand up, optimize, and scale new processes and systems
• Excellent written and verbal communication skills, with the ability to distill complex issues into structured frameworks and concrete action plans
• Strong attention to detail and organizational skills
• Proficient with analysis, particularly in Excel /Gsheets. SQL preferred

Responsibilities

• Act as the General Manager (GM) of Supply for our national Psychiatric Services business, accountable for all supply/provider-related metrics (including acquisition, experience & satisfaction, retention, and more)
• Scale nascent processes & tooling to expand national operations
• Adapt our systems & offering to a changing regulatory environment
• Drive complex cross-functional efforts to build a best-in-class provider experience for psychiatric providers nationwide

Preferred Qualifications

• Healthcare experience, including working directly with providers
• Experience working in a marketplace platform

Benefits

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits : Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access : Start saving for your future
• Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP) : Support for your mental and physical health
• New hire home office stipend : Set up your workspace for success
• Quarterly department stipend : Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns : Explore a variety of engaging topics
• Community and employee resource groups : Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
• Discounted programs : Fetch, SmartSpend, Ladder, SoFi