Director of Psychiatric Clinical Excellence and Education

Summary

Join Ascend Healthcare as the Director of Clinical Education and Excellence, driving the strategic development and execution of educational workflows and training to enhance quality psychiatric care, elevate patient outcomes, and optimize provider performance. This role blends healthcare expertise with a commitment to advancing dual collaboration of psychiatric medical and therapeutic care, ensuring the highest standard of onboarding, training, and quality assurance for Behavioral Health Medical Professionals (BHMPs) and Therapist staff. You will build and maintain best practices, regulatory compliance, and quality programs, positioning Ascend as a leader in psychiatric healthcare. The position involves direct patient care (up to 40%), clinical optimization, monitoring team billing practices, and overseeing Ascend's participation in the Collaborative Care Model (CoCM). You will also ensure continuous professional development and enhance patient care by integrating evidence-based approaches. Finally, you will oversee department staff, providing strategic direction to align onboarding, clinical education, supervision, and quality initiatives with organizational goals.

Requirements

• Active unrestricted PMHNP or Physician Assistant License
• Experience with multiple EMRs
• Experience collaborating with multifunctional teams
• Ability to hold multiple state licenses
• Billing and finance expertise
• Experience in quality improvement initiatives
• Experience in corporate or educational training environments

Responsibilities

• Develop and deliver innovative education programs for both BHMPs and Therapist staff, in collaboration with the other department members
• Ensure that all clinical staff are equipped with the knowledge and skills to provide high-quality psychiatric care
• Design, implement, and continuously improve clinical protocols that support patient-centered care and elevate outcomes, in conjunction with the Chief Medical Officer (CMO) or Chief Operations Officer (COO)
• Participate in and act as the subject matter expert for peer review and quality programs, in conjunction with the Chief Risk and Compliance Officer and the CMO or COO
• Alongside Ascend’s Chief Risk and Compliance Officer, act as a subject matter expert to ensure clinical practices are aligned with federal, state, and licensing body regulations, particularly concerning the supervision of Physician Assistants and Nurse Practitioners
• Oversee a systemic framework that provides strategic support to all BHMPs, ensuring the highest quality of care
• Oversee all supervisory and collaborating physicians within the organization in conjunction with the CMO
• Ensure appropriate allocations for supervisory relationships, assist with onboarding these physicians
• Direct Patient Care (up to 40%): Provide direct psychiatric care to patients, allowing for continuous evaluation of operational systems and clinical practices, ensuring alignment with best practices and patient-centered care models
• Serve as a key player in clinical optimization, particularly focusing on maximizing patient outcomes
• Monitor team billing practices and continuously educate clinical staff on appropriate Evaluation and Management (E&M) billing practices to optimize reimbursement and ensure compliance with industry standards
• Oversee Ascend Healthcare’s high-level participation in the Collaborative Care Model (CoCM) as business needs warrant, ensuring psychiatric consultation services are provided to underserved and low-access areas
• Ensure continuous professional development by staying up to date on the latest clinical best practices and engaging actively with current research
• Enhance the quality of patient care by integrating the most effective, evidence-based approaches, leading to improved patient outcomes and higher standards of care
• In conjunction with other key stakeholders (e.g., Chief Clinical Officer), oversee department staff by providing strategic direction to ensure that onboarding, clinical education, supervision, and quality initiatives are aligned with organizational goals

Preferred Qualifications

• 5 years of management/leadership experience
• 5 years of psychiatric provider experience
• Experience working with Community Health Centers (CHCs)

Benefits

• Competitive Salary
• Medical, Dental, Vision, Life and LTD benefits
• PTO + Company Holidays
• Yearly CEU Stipend
• Collaborative Environment
• Remote-first setting
• Clinician Founded and Operated
• 401(k)
• 401(k) matching
• Dental Insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance