Director of Quality Assurance and Training

Summary

Join Campus as the Director of Quality Assurance & Training and lead the creation of a comprehensive training and quality assurance system for student-facing teams. You will oversee and scale training and QA teams, streamline onboarding for new hires, build scalable training programs, and establish a robust QA system to monitor performance and ensure compliance. Responsibilities include auditing teams, managing change, and mentoring team leads. The ideal candidate is a seasoned leader with experience in training, QA, and customer success, possessing strong analytical and communication skills. Campus offers a competitive compensation package including base salary, equity, medical, dental, vision, 401k match, PTO, and paid holidays.

Requirements

• Are a seasoned leader with a proven track record in training, quality assurance, and customer success
• Have experience designing and scaling training programs and QA systems in a fast-growing environment
• Possess strong analytical skills and take a data-driven approach to solving problems and improving processes
• Excel in interpersonal and communication skills, with the ability to motivate and inspire teams
• Are solution-oriented, proactive, and constantly looking to optimize processes and address challenges
• Committed to the mission of Campus and passionate about making education accessible

Responsibilities

• Lead and Build Teams: Oversee and scale the training and quality assurance teams to support our growing student-facing operations
• Streamline Onboarding: Lead the onboarding process for new hires on student-facing teams, ensuring they have the tools, knowledge, and mindset needed to excel in their roles and provide an exceptional student experience
• Build Scalable Training Programs: Develop scalable, role-specific training programs to support the unique needs of each student-facing team, ensuring consistency and quality across departments as well as alignment with the “Campus Way” and our mission
• Establish a QA System: Design and implement a quality assurance system to monitor team performance, ensure compliance, and uphold exceptional student experiences
• Audit and Ensure Compliance: Regularly review and evaluate student-facing teams to make sure they’re following internal policies, meeting regulatory standards, and staying aligned with institutional requirements, all while keeping the student experience front and center
• Change Management: Oversee the implementation of new tools, systems, and processes, ensuring smooth transitions and team adoption
• Mentor and Develop Leaders: Provide coaching and development opportunities for team leads within Student Success, Financial Aid, IT Support, and Admissions to encourage leadership growth

Benefits

• A compensation package that includes a base salary ($130,000 - $150,000) + equity grant
• Medical Insurance + free Dental and Vision Insurance
• 401(k) match
• ���Take what you need” PTO + several paid holidays
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life