Director of Quality Assurance

Summary

Join Juniper Square as the Director of Quality Assurance (QA), leading the global QA function across North America and India. Reporting to the Chief Development Officer, you will modernize QA for an AI-native future, championing AI-driven testing and scaling intelligent automation. This strategic role involves building and mentoring high-performing QA teams, evolving release management processes, and leading test automation strategy. You will also oversee performance testing, define and track KPIs, drive defect management, and collaborate cross-functionally. The position requires managing the QA engineering budget and evaluating QA vendors. Juniper Square offers a variety of work options, from fully remote to working in physical offices.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• 12+ years of experience in Quality Assurance, with at least 5 years in a leadership role managing high-performing global QA teams
• Experience testing AI-native applications built on RAG frameworks and agentic AI architectures is required
• Proven experience in developing and implementing comprehensive QA strategies and test automation frameworks in a fast-paced, agile SaaS environment (preferably within Fintech)
• Strong understanding of various testing methodologies, tools, and technologies, including test automation frameworks (e.g., Playwright, Cypress), performance testing tools (e.g., Locust, JMeter), and CI/CD pipelines (GHA, CircleCi)
• Experience with cloud-based platforms (e.g., AWS, Azure, GCP) and microservices architecture
• Ability to develop and execute a long-term vision for quality that aligns with business objectives
• Excellent leadership, communication, collaboration, and interpersonal skills, with the ability to influence and build strong relationships across diverse teams and geographies
• Strong analytical and problem-solving skills with a data-driven approach to quality assurance

Responsibilities

• Drive the evolution of QA at Juniper Square by leveraging AI to boost test intelligence, accelerate velocity, and help revolutionize how we deliver quality at scale
• Build, mentor, and scale high-performing QA teams across North America and India, fostering a culture of ownership, collaboration, and continuous improvement
• Own and evolve release management process, improving reliability, coordination, and quality across environments and teams to support faster, safer deployments at scale
• Lead the design and execution of a scalable test automation strategy, leveraging AI where appropriate, to maximize coverage across unit, integration, system, and acceptance layers
• Oversee performance, load, and reliability testing to validate the platform’s ability to scale with user and data growth in a high-velocity, high-volume environment
• Define and track KPIs for software quality and team effectiveness. Provide actionable insights and regular reporting to leadership on product health, release readiness, and continuous improvement efforts
• Drive the existing defect management process with discipline and accountability, ensuring timely resolution, clear root cause insights, and continuous improvement in product quality
• Work cross-functionally with Product, Design, DevOps, and Support, and partner closely with Engineering leaders to ensure QA is seamlessly integrated into the software development lifecycle, with clear communication of quality risks and priorities
• Evaluate, onboard, and manage QA vendors and tool providers to extend capability, drive efficiency, and support strategic objectives
• Manage the QA engineering budget, ensuring strategic use of resources to support team growth, tooling, and innovation

Preferred Qualifications

• Experience working with teams in both North America and India is highly preferred
• Familiarity with the private markets or financial services industry is a plus

Benefits

• Health, dental, and vision care for you and your family
• Life insurance
• Mental wellness coverage
• Fertility and growing family support
• Flex Time Off in addition to company paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• Retirement saving plans
• Allowance to customize your work and technology setup at home
• Annual professional development stipend