Director of Security & IT

Summary

Join Customer.io's Operations team as their new Director of Security and IT. You will be responsible for developing and implementing a comprehensive internal security and IT strategy aligned with the company's three-year vision. Oversee and grow the Internal IT team, ensuring all internal systems and physical assets are secure and scalable. This pivotal role requires expertise in incident response, compliance, and security frameworks. You will report directly to the VP of Operations and collaborate with various teams to create efficiencies and foster a security-conscious culture. The position offers a competitive salary and a comprehensive benefits package.

Requirements

• 7+ years of experience in IT and security management roles, with at least 3 years in a leadership position
• Proven expertise in managing compliance frameworks such as ISO27001 and SOC2 Type 2
• Hands-on experience in developing and implementing security strategies and incident response playbooks
• Strong understanding of cloud-based IT infrastructure, security best practices, and modern tooling for monitoring and compliance
• Demonstrated ability to lead and develop teams, providing coaching and fostering professional growth
• Exceptional problem-solving and communication skills to interact effectively with stakeholders across the organization

Responsibilities

• Develop and maintain incident response playbooks and lead incident management processes
• Oversee GRC work streams in collaboration with Legal and Engineering, including ISO27001 and SOC2 Type 2
• Design and execute the business’s operational security and IT roadmap in alignment with our three-year strategic goals
• Partner with Platform Engineering, Security Operations, and SRE teams to create efficiencies
• Manage and grow the Internal IT team, providing mentorship and fostering a collaborative and high-performing culture
• Ensure the resilience, security, and efficiency of Customer.io’s internal IT systems, tools, and processes to reduce friction and protect our employee’s digital footprints
• Foster a security mindset, driving security education across the business
• Develop business continuity and disaster recovery plans
• Drive collaboration across departments (security in dev, HR, customer engagements & education)
• Establish KPIs, metrics to drive investments and outcomes

Preferred Qualifications

Relevant certifications such as CISSP, CISM, or equivalent are preferred

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io