EquipmentShare is hiring a
Director of Service

Summary

Join EquipmentShare as a Director of Service to support the team's growth and development. This role will be responsible for managing a team, developing service and maintenance performance metrics, and creating business plans. The ideal candidate will have strong leadership and collaboration skills, experience in equipment rental, and a technical understanding of equipment operation.

Requirements

• Strong profile to make compelling strategic plans and present them influencing organizations
• Experience managing, designing, implementing, and evaluating projects
• Strong Leadership and Collaborations skills
• Proficiency in Microsoft Office and Google Applications
• A strong technical understanding of equipment operation, maintenance, and repair
• Experience in the equipment rental industry
• Strong communication skills, creative problem solving, and strong attention to detail
• The ability to prioritize and manage several projects simultaneously
• Proven ability to deliver powerful presentations and create business plans
• Bachelor degree essential, Engineering degree strongly considered
• Minimum 10 years’ experience in equipment maintenance
• Minimum 10 years equipment rental experience - dealer experience is a plus
• Prior people Manager Experience
• A strong understanding of all aspects of service, parts, and warranty
• Project manager certification is a plus

Responsibilities

• Lead, plan, measure and continue improvement of all service and maintenance performance metrics (KPIs)
• Develop and apply policies to maximize productivity and profitability
• Motivate, coach and train service teams to exceed time & quality standards and comply with maintenance processes
• Create business plans to present to the top leadership with a clear return of investment, resources needs and impact in the business
• Mentor and guide Service personnel, ensuring safety policies and procedures are up to date and in line with state and federal standards
• Supervise the preventative maintenance, troubleshooting, and repair of a variety of equipment at the corporate level
• Collaborate with OEMs, procurement department and Post Delivery, in regards to service performance and actions plans to improve productivity
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Provides guidance to the project managers including all activities, outputs, and outcomes related to project management and administration
• Create a pipeline of projects with clear priorities and control all new initiatives within the Service Department
• Oversees the selection and training of qualified program staff, assigning clear roles and responsibilities, providing effective supervision, and managing performance to ensure efficient operations
• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
• Ensures the project produces the specified results in the annual workplan(s) to the required standard of quality and within the timeline and budget parameters

Benefits

• Competitive salary
• Medical, Dental and Vision coverage for full-time employees
• 401(k) and company match
• Generous paid time off (PTO) plus company paid holidays
• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch)
• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees
• Seasonal and year round wellness challenges
• Company sponsored events (annual family gatherings, happy hours and more)
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year
• Opportunities for career and professional development with conferences, events, seminars and continued education