Director Of Solutions Consulting

Summary

Join Kustomer's growing team as the Head of Solutions Consulting! Lead and mentor a team of Solutions Consultants, driving the vision and execution of the company's solutions consulting practice. You will guide the technical pre-sales cycle, collaborating with various teams to ensure a cohesive GTM strategy. This role requires strategic leadership, visionary evangelism, and expertise in complex business problem-solving. You will oversee sophisticated demonstrations, manage RFPs, and lead pilots and POCs. Success in this position demands strong technical sales strategy development and a deep understanding of data governance and compliance. Kustomer offers a competitive compensation and benefits package.

Requirements

• 10+ years of leading solutions consulting teams with Mid Market/Enterprise software selling experience
• 15+ years of Mid Market/Enterprise solutions consulting experience in SAAS companies
• Experience selling into various levels of an business up to and including executives at enterprise-level organization
• Excellent interpersonal, communication, persuasion, presentation, and writing skills
• CRM, Contact Center, or Customer Service Experience required
• Knowledge in web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications
• Stellar discovery and problem-solving skills with the uncanny ability to understand a prospects pain points and properly position a software solution to those pain points
• Bachelor's degree or relevant professional experience
• May include traveling up to 50 percent of the time
• HIPAA Compliance

Responsibilities

• Act as a trusted advisor to Sales teams, peers, and product management by driving strategic discussions and influencing roadmap decisions to ensure alignment with Kustomer, prospect, and client business goals
• Champion Kustomer’s platform value proposition at industry events, with executive leadership teams, and across key accounts, positioning the platform as a transformative solution within the customer service technology landscape
• Lead in-depth business requirements discovery and analysis for enterprise clients, delivering actionable recommendations with quantified ROI impacts and designing tailored, scalable solutions for complex organizational needs
• Coach and mentor the SC team members to improve their ongoing execution in the field
• Develop team members according to the demands of the business and according to their individual professional goals
• Maintain high retention & development of all employees on your team
• Evaluate team members regularly through direct observation, peer feedback, and sales feedback
• Assign resources as required to deals, marketing events, and other pipeline efforts to support demand generation
• Architect and collaborate on comprehensive technical sales strategies with sales leadership - ensuring alignment with long-term client objectives and market trends. Mentoring team members on technical selling best practices
• Oversee the creation and delivery of sophisticated, highly customized demonstrations that align with unique customer workflows and integrate seamlessly with existing systems, influencing executive buy-in
• Lead the end-to-end process of mapping complex RFI/RFP requirements to scalable solutions, ensuring compliance, innovation, and competitive differentiation in high-stakes scenario
• Scope, manage, and execute high-visibility prospect pilots and Proof of Concepts, ensuring measurable success metrics are achieved and consistently driving customer adoption and commitment
• Drive innovation by identifying gaps and opportunities in the current solution suite, influencing cross-functional teams to prioritize and develop cutting-edge product enhancements that anticipate market needs
• Ensure all solutions involving sensitive personal data adhere to industry-leading standards for data governance, compliance, and security, while educating customers and internal teams on best practices
• Other duties and responsibilities as assigned

Preferred Qualifications

Experience in Sales Methodologies: MEDDPICC, SPICED, Sandler preferred

Benefits

• Competitive salaries
• Stock options
• 100% healthcare coverage
• 401K
• WiFi and Mobile reimbursement
• A generous vacation policy