Director, Solution Consulting

Summary

Join ServiceNow as the Director, Solution Consulting - Manufacturing and lead a team of pre-sales solution architects. You will be responsible for developing and motivating your team, managing resources, and driving cross-industry development and go-to-market strategies with partners. This role requires extensive experience in building and leading pre-sales or professional services organizations, strong leadership and communication skills, and the ability to manage complex projects. The ideal candidate will have a proven track record of success in a similar role and a deep understanding of the ServiceNow platform. ServiceNow offers a flexible work environment and is an equal opportunity employer.

Requirements

• 7+ years experience in building or leading pre-sales or professional services organizations – partner aligned organizations are preferred
• 7+ years experience of standard approaches to coaching, mentoring and managing a team of senior level professionals
• Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)
• Ability to motivate and inspire a growing team of leading Solutions Architects
• Strong internal matrix leadership and relationship building abilities with cross functional counterparts
• Ability to prioritize resources and broker internal compromise to achieve the best outcomes for our corporation across competing internal priorities
• Able to articulate and logically communicate concepts with technical and non-technical audiences
• Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing expectations and team leadership
• Experience of working with Service Providers, Outsourcers and Global System Integrators
• Proven ability to bridge the Strategic “what” of market outcomes, to the technology “How” of ServiceNow’s approach, in the context of compelling financial “why” of improved margins, agility, and growth through the NOW Platform’s unprecedented ability to transform the go-to-market of the partner ecosystem
• Marshall teams on large partner transformation opportunities to swarm the most promising monetization waves and accelerate the outcomes of our partners, and through their actions, our market penetration
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment

Responsibilities

• Ensure that they have an effective, motivated team of highly skilled resources to support innovation cycles within the Partner ecosystem to facilitate both vertical and horizontal value-based solutions
• Lead a team of pre-sales solution architects delivering business strategy and thought leadership for ServiceNow and our ecosystem driving cross-industry development and go-to-market strategies for innovative solutions with our partners
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential candidates to meet future business demands
• Assign resources to joint solution development opportunities, and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions etc

Benefits

Flexible work environment