CaptivateIQ is hiring a
Director of Strategy and Operations

Summary

CaptivateIQ is seeking a Director of Strategy and Operations for their Customer Experience department. The role involves leading the customer experience strategy, overseeing operations, and driving continuous improvement initiatives.

Requirements

• 10+ years of experience in strategy, operations, or consulting
• At least 5 years in a senior leadership role within a SaaS company

Responsibilities

• Lead one of the key departments within the Customer Experience organization
• Report to the SVP of Customer Experience and support the team focused on shaping and executing the customer experience strategy
• Oversee the end-to-end customer journey and ensure operational excellence
• Drive continuous improvement initiatives

Benefits

• (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
• Flexible vacation days and quarterly mental health days
• One-time expense on your 1-year work anniversary
• One time work from home stipend & annual stipends for professional development and caretaking
• Virtual team lunches to keep you connected
• (US-ONLY) 401k plan to participate in and save towards the future
• Newest Apple products to help you do your best work
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ