Channel Operations and Strategy Director

Summary

Join 1Password as the Channel Operations and Strategy Director and bridge the gap between our global channel vision and the operationalization of key initiatives. You will craft and execute innovative strategies to maximize the potential of our channel partnerships, impacting the efficiency and success of our channel business. Lead the development of channel data analytics and operational processes, and elevate cross-functional collaboration to increase sales productivity. This remote opportunity, available in the US and Canada, requires 8-10 years of experience in operations, program management, or strategy within a SaaS or tech environment. You will lead and mentor a team, champion automation initiatives, and collaborate with cross-functional teams. 1Password offers a competitive salary, comprehensive benefits, generous PTO, equity grants, and opportunities for professional growth.

Requirements

• 8-10 years of experience in operations, program management, or strategy, ideally within a SaaS or tech environment
• Strong experience in designing and managing channel programs, with a focus on driving results and operational excellence
• Proven ability to develop and implement data analytics models to measure and improve channel performance
• A strategic thinker with the ability to innovate and adapt channel operations to meet evolving business needs
• Experience working cross-functionally with sales, marketing, finance, and product teams
• Leadership experience in managing and developing teams, with a focus on enabling team success
• Strong project management skills with the ability to oversee multiple initiatives simultaneously
• Expertise in automation and building infrastructure to optimize day-to-day channel operations
• Excellent communication skills, with the ability to collaborate with and influence cross-functional teams

Responsibilities

• Lead the design, implementation, and continuous improvement of channel programs in collaboration with cross-functional teams, including sales, product, finance, and marketing
• Develop and manage channel data analytics, insights, and operational processes, ensuring optimal efficiency and effectiveness
• Build and evolve methodologies for channel knowledge management, forecasting, reporting, pricing, promotions, and communications
• Take overall accountability for analytical models reflecting the health of 1Password’s channel business
• Champion automation initiatives to streamline channel operations and boost sales productivity
• Lead the channel business planning process and ensure its alignment with broader company goals
• Oversee the execution of all channel initiatives, ensuring projects are delivered on time and within scope
• Partner with cross-functional teams (sales ops, finance, supply chain, product management, marketing) to ensure effective representation of channel initiatives in the overall go-to-market strategy
• Manage the program and project management processes for operational, marketing, and channel sales productivity initiatives
• Coach and mentor team members, enabling them to execute on key initiatives with efficiency and expertise
• Collaborate with the product management team to develop and execute go-to-market strategies for channel partners

Benefits

• Health, dental, 401k and many others
• Paid time off
• Equity grant
• Participation in our incentive programs
• Maternity and parental leave top-up programs
• Wellness spending allowance
• Generous PTO policy
• Company-wide wellness days off scheduled throughout the year
• Wellness Coach membership
• Comprehensive health coverage
• Company equity for all full-time employees
• Retirement matching program
• Training budget, 1Password University access, and learning sessions
• Free 1Password account (and friends and family discount!)
• Paid volunteer days
• Employee-led DEIB programs and ERGs and ECGs
• Fully remote environment
• Peer-to-peer recognition through Bonusly