Program Management Director

Summary

Join Verra Mobility Commercial Services as the Director of Program Management and play a pivotal role in orchestrating the successful development and launch of programs, products, and transformation efforts. You will liaise across multiple functions, ensuring alignment with program goals and overseeing the execution of complex strategic initiatives. Responsibilities include ensuring smooth implementation of the product technology roadmap, leading change management and continuous improvement efforts, and optimizing product planning and technology for maximum efficiency. You will oversee a team of project managers, manage business and technology programs/projects, and work in a highly collaborative, geographically distributed environment. The role requires strong leadership, communication, and analytical skills, along with experience in program and project management.

Requirements

• Minimum of 9 years of experience in program management, with a minimum of at least 4 years in a leadership role
• Exceptional project management skills, with the ability to manage multiple projects simultaneously and drive them to successful completion
• Proficiency in project management tools such as JIRA, MS project, Adaptive Work, or Monday.com
• Proven expertise in change management methodologies and continuous improvement practices, with a track record of successfully leading organizational change initiatives
• Excellent communication and collaboration skills, with the ability to work effectively across diverse teams and stakeholders
• Strong analytical and problem-solving skills, with the ability to analyze data and metrics to inform decision-making and drive performance improvement
• Demonstrated leadership capabilities, including the ability to motivate and inspire teams, drive results, and foster a culture of continuous improvement
• Strong communicator in both verbal and written forms and are equally adept in communicating upwards, outwards, and downward

Responsibilities

• Ensure successful planning, execution, and delivery of initiatives and projects within scope, schedule, and budget
• Develop and implement strategies for effective change management, ensuring smooth transitions for new initiatives and processes within the Commercial Services organization
• Collaborate closely with cross-functional teams, including Sales, Marketing, Engineering, Product, and Customer Success, to align activities with overall business objectives
• Oversee complex programs and projects from start to finish in a manner that meets business needs, follows standard PM methodologies, and best practices to ensure successful execution
• Create program structure and shared alignment on vision, strategy, business goals and requirements, and secure cross-functional teams dependencies' commitment
• Provide ongoing visibility to program status, key decisions, dependencies, issues, risks, and metrics to all stakeholders
• Anticipate and aggressively remove risks that slow down or prevent program teams from delivering on program outcomes throughout the entire development lifecycle
• Collaborate with multiple technology teams to ensure programs are designed to meet long-term company objectives
• Create a collaborative team environment that fosters creativity, speed, innovation, and learning
• Develop and maintain a understanding of all business systems, including third-party and in-house systems, and how they interact
• Make critical decisions in a time sensitive environment with an element of risk, focus on results and achieving objectives
• Communicate and collaborate with stakeholder to identify challenges and opportunities and to develop creative and innovative solutions
• Working with systems integrators, consultants and third parties effectively
• Manage and lead PMO staff in the planning and execution of the organization’s portfolio of programs and projects to ensure they meet the organizations goals using empirical evidence
• Evaluating employee performance, provide feedback, mentoring, coaching and development and growth opportunities for staff based
• Providing information, feasibility, and recommendations to leadership for informed decision making
• Generate metrics around tracking activities, risks, issues and project financials
• Ensure smooth functioning of the release and prioritization meetings
• Develop and maintain a consolidated view of resource capacity for Product Planning and Engineering teams