Director, Software Engineering

Summary

Join Affirm's Consumer Servicing organization as Director of Engineering, Servicing Platforms, leading the engineering group responsible for foundational technology driving customer success. Collaborate with cross-functional stakeholders to ensure platform reliability, compliance, and scalability. Oversee self-service and agent-facing systems, resolution flows, and the credit reporting platform. Play a significant role in enabling Affirm to meet its high customer experience standards. Build and develop your team, creating a culture of care and continuous growth. Act as a key voice in the broader engineering organization, influencing the technical direction of the company. This role requires a history of delivering results, strong leadership skills, deep technical credibility, and business acumen.

Requirements

• You have a history of delivering results that matter. You demonstrate a clear bias for action, taking ownership of strategic objectives and driving them to completion through ambiguity
• You are an experienced engineering leader who has spent significant time managing other managers. You don’t just lead teams; you are an expert at growing great managers and are deeply invested in their success
• You know how to set a long-term vision and see it through. You’ve successfully guided teams through significant ambiguity, whether the challenges were technical, organizational, or strategic
• You are a proven, people-first team builder. You have a track record of attracting senior, diverse talent and are deeply invested in creating a culture of care and growth, which is reflected in the strong followership you've built
• You have deep technical credibility. You can command the respect of a senior engineering team and are capable of driving accountability for architecture, system health, and software quality
• You think like a business owner. You have strong operational and business acumen, with experience in organizational design and prioritizing investments to get the highest leverage
• You communicate with clarity and conviction, and understand that influence is built on strong relationships. You can build the partnerships needed to get things done in a collaborative environment

Responsibilities

• Own a portfolio of teams and products in service of a key company objective. You will be accountable for its alignment, inspection, and ultimately, the delivery of results through your management team
• Develop and articulate a multi-year strategy for your organization, proactively charging the territory and creating alignment with partners in Product, Design, and across the business to ensure your vision drives company-level goals
• Build your team and the next generation of leaders at Affirm with a people-first approach. This means driving the full talent lifecycle while creating a culture of care, psychological safety, and continuous growth for every member of your team
• Ensure the technical health of your organization's systems. You will champion a culture that balances operational excellence with the pace of innovation, and be accountable for the quality and availability of your services
• Proactively manage and cultivate the health of your organization, ensuring that delivering results does not come at the expense of your team's long-term well-being
• Act as a key voice in the broader engineering organization. You'll build strong, collaborative relationships with fellow leaders to resolve complex misalignments and influence the technical direction of the company through close partnership

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount