Director, Solutions Engineering Performance and Analytics

Summary

Join Pathward, a hybrid, remote-office financial empowerment company, as a Data and Analytics leader for the Commercial and Consumer Lending (CCL) organization. You will develop and execute a comprehensive data and analytics strategy, build and lead a team of data professionals, and drive the adoption of the enterprise data platform. Responsibilities include defining data standards, designing reports and dashboards, partnering with senior leadership, and collaborating with cross-functional teams. You will need 7+ years of data analytics leadership experience, including commercial/consumer lending experience, expertise in data visualization and analytics tools, and strong communication skills. Pathward offers a competitive salary, performance-based incentives, and a comprehensive benefits package.

Requirements

• Typically requires 7+ years in a data analytics leadership role with a focus on strategy development, data governance, and reporting
• 3 years of commercial and / or consumer lending experience
• Strong expertise in data visualization tools (e.g., Tableau, Power BI, Looker) and advanced analytics techniques (e.g., predictive modeling, machine learning)
• Advanced proficiency in data analysis tools and languages (e.g., SQL, Python, R)
• Solid experience in developing and executing business intelligence strategies and managing BI roadmaps
• Experience defining and tracking KPIs and OKRs, and using data to inform executive decision-making
• Demonstrated ability to lead cross-functional teams and manage complex projects
• Excellent communication and interpersonal skills, with the ability to translate complex data insights into actionable recommendations for non-technical stakeholders
• Strong business acumen with the ability to understand and align data strategies to broader organizational goals
• Bachelor’s or Master’s degree in Data Science, Computer Science, Statistics, Business Analytics, or a related field

Responsibilities

• Develops and executes the CCL organization’s data and analytics strategy that enables the business’ strategic and tactical objectives while driving insights that empower leadership to make informed decisions
• Defines, establishes, and documents standards around sources of truth, metrics, processes, and reporting
• Defines, establishes, and documents standards around the proper and appropriate uses of lending data both within and outside of CCL
• Implements process and quality improvement efforts across CCL and provide support to interdependent process improvements outside of CCL
• Designs and implements dashboards, visualizations, and reports that distill complex information into actionable insights. Establishes reporting standards and guidelines, including metric definitions, calculation methods, and limitations
• Partners with senior leadership across CCL to provide data solutions that report KPIs, track performance, and ensure the data and insights provided align with key business goals and objectives
• Leads the formulation and execution of CCL’s data and analytics strategy, balancing self-service capabilities with core reporting infrastructure. Oversees the roadmap, prioritize initiatives, and manage stakeholder alignment to ensure timely delivery of data and reporting solutions
• Assists CCL business leaders to define, establish, and track KPIs, through the use and understanding of available data. Leads efforts to measure success, diagnose progress, and inform decision-making across the organization
• Collaborates with cross-functional teams to ensure data collection and analysis are optimized for business initiatives. Provides timely insights that support key functions
• Collaborates with SVP, Solutions Engineering, to support teams in developing documentation for Path to Market gate approval, including business cases, KPI tracking and data needs
• Collaborate with Pathward’s Treasury department to support asset distribution, pricing and spread strategies to maximize return on assets
• Leads efforts to optimize data pipelines, architecture, and analytics tool set used by the CCL organization, in partnership with Product and Technology
• Champions a culture of data literacy, developing tools and training programs that empower teams with the skills and access to real-time, trusted data
• Stays ahead of emerging trends in data analytics, BI tools, and data governance practices, continuously improving CCL’s data and analytics capabilities
• Creates predictive models and analytical frameworks that enable proactive decision-making, helping leaders anticipate trends and make data-backed strategic decisions
• Leads and mentors a high-performing team of business analysts
• Guides the team to establish strong partnerships across the company
• Other duties as assigned

Preferred Qualifications

Experience with cloud-based analytics platforms (e.g., AWS, Google Cloud, Azure) is a plus

Benefits

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off
• Annual performance-based incentive opportunity