Dispatch Agent

Summary

Join Sauce, a leading restaurant technology platform, as a proactive Remote Dispatch Agent. You will play a vital role in managing delayed and failed deliveries, coordinating with delivery partners, and ensuring timely issue resolution. Utilizing cloud-based tools, you'll provide real-time support and escalate issues as needed. This role primarily covers later shifts during peak hours. The position requires strong customer service, technical proficiency, and excellent communication skills. Sauce offers a competitive compensation package and a flexible work environment.

Requirements

• Proven experience in fast-paced, real-time support environments, preferably within the restaurant, food delivery or similar industries
• Familiarity with HubSpot, Slack, and other support tools
• Strong written and verbal English skills
• Have a dedicated, quiet workspace at home, reliable high-speed internet, and the necessary technology
• Ability to carefully document cases and communicate effectively with both B2C and B2B clients
• Personal computer or laptop with up-to-date software
• High-speed internet connection
• Keyboard, mouse, working webcam, and headset with a microphone
• Primary 24” monitor

Responsibilities

• Respond to inbound and outbound support requests via email, phone, chat, SMS, and internal messaging platforms
• Respond to and resolve B2C, B2B and internal requests within established service levels
• Meticulously document cases to determine accountability for delivery issues
• Work closely with team leads and other departments (Customer Success, Tier 2, Back Office, Menu, ePayments) to address and resolve support issues
• Contribute to the development and refinement of customer care playbooks, templates, and policies
• Utilize various cloud-based tools, including delivery company portals and internal dashboards, to efficiently manage support tasks

Preferred Qualifications

• Experience with delivery driver dispatch or company portals
• Additional languages
• Additional 24” monitor

Benefits

• Strong & Competitive Compensation Package
• Flexible Work Environment
• 10 Paid Personal/Vacation Days
• 5 Paid Sick Days
• 11 Local Holidays
• Quarterly Team Dinners & Events!
• The Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!